dynamic leader with over 10 years of demonstrated success in the hotel and service industry.  an effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

 

operations expertise   quality assurance   retention strategies   cost control

financial analysis   data analysis   inventory analysis   payroll analysis

• cross-functional leadership   customer loyalty expert   training & development   revenue increases

 

 

 

 

ø  strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, customer loyalty and retention processes, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

ø  comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical training. 

ø  knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

ø  competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

ø  proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

ø  experienced developing extensive customer service programs to ensure long term viability of company due to increased loyalty and retention. 

 

 

 

 

 

 

 

 

 

ø  demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

ø  embrace organization initiatives and mission statement.

ø  develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

ø  work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

ø  skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

ø  provide staff support and mentoring whenever necessary.

ø  ensure that all processes and procedures are completed, quality standards are met, and that operations are profitable.

 

ø  awarded manager of the year accolade for outstanding operational performance.

ø  consistently maintained 100% score on company signature service program.

ø  significantly increased company market metrix scores to above 85% through strategic planning and execution initiatives.

ø  chosen to appear in corporate training videos as presenter due to in-depth knowledge of staff development and customer service methodologies.

 

 

hotel manager, extended stay america                                                                                2000-present

 

  primary responsibilities include comprehensive management and oversight of all aspects of operations;

  conducted all operational and administrative duties including payroll, budget and financial analyses, staff training, and departmental cost control;

  responsible for staff development, hiring, recruitment, retention strategies, and corrective actions plans;

  designed and implemented numerous programs that significantly increased net operating income;

  maintained and exceeded health and safety regulations;

  effectively managed staff of 24 employees in all areas of site operations;

  developed and implemented various customer service and loyalty training programs for staff;

  chosen by executive management to travel to properties operating below expectations and developed corrective action plans to solve specific challenges. 

 

 

 

  a.a. c culinary arts

 

 

 

darren lasalle

xxx-xxx-xxxx / abc@xyz.com

senior operations manager

 

date

name here of recipient

name here of company

 

dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer several years progressive advancement in key roles, most recently as operations manager for a national hotel chain.  i am skilled at all phases of planning, supervising, and execution of medium to large scale operations.  i am particularly skilled at revenue increases, working directly with all departmental resources, scheduling and process tracking, directing and leading staff, long-term execution of viability plans, and problem solving with minimal impact to the overall operation.

  i have worked as a technical expert in various forms within the hospitality sector so i am accustomed to integrating into various cultures and environments. i am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  i offer several years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which i am assigned. 

            i am an exceptionally hard worker and my peers consider me a strong team player.  my enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  further i am open to discussing relocation if this should be a requirement.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.

 

sincerely,

darren lasalle