Sales ~ Business Development ~ Account Management ~ Customer Service

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  Results-driven, client-focused professional offering over a decade of dynamic performance in Sales and Customer Service

  Excel in identifying client needs, delivering customized presentations and persuasively closing sales to consistently achieve and surpass quotas/goals; adept in consultative and solution selling

  Able to define and capitalize on opportunities to generate new business, develop existing clients and solidly positioning products/services in competitive markets

  Strong management background in operations, administration and human resources

 

Ø  Ranked #2 out of 250 team members across 34 profit centers

Ø  Winner of companywide contest and often ranked as Top Producer in monthly sales and margin

Ø  Facilitated 12% sales growth by hiring top candidates, implementing proactive training programs and creating a collaborative teamwork, customer-focused environment instrumental to boosting team productivity, job satisfaction and retention in industry recognized for high employee turnover

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iFloor-Chicago, IL, Sales Representative                                                                                 2007-2008

  Actively consulted with clients on flooring needs, addressing factors ranging installation practicality to color based on d cor/interior design and delivered customized sales presentations encompassing optimal solutions, pricing and cross-selling of extra products to maximize sales volume

  Proactively interfaced with suppliers to determine stock availability and steered order process from sale and installation scheduling through order tracking and on-time delivery

  Routinely consulted with contractors, developers and interior designers to advise on sales, project status, etc.

  Maintained product receiving/inventory database

 

Rosetta Stone-Chicago, IL, Sales Representative                                                                     2006-2007

  Conferred with customers to identify language reading/writing/speaking learning needs in order to tailor sales presentation toward individual client and optimize sales performance

 

American Intercontinental University-Schaumburg, IL, Admissions Advisor                                      2006

  Served as initial point of contact for prospective students; applied comprehensive knowledge of academic programs toward supporting students from enrollment and orientation through graduation

  Efficiently managed high volume of administrative documents to achieve stringent deadlines

Highpower Productions-Naperville, IL, Inside Sales Representative                                          2003-2006

  Successfully developed and implemented targeted sales strategies to facilitate competitive market leveraging and drive revenue growth

  Optimized sales by defining and targeting potential clients via phone and email communications, working existing accounts to generate repeat business and facilitating ongoing relationships to maintain current knowledge of customer need

 

Blockbuster Video-Chicago, IL, Assistant Manager                                                                    1997-2000

  Collaboratively steered full-scope operations, from sales and customer service to staffing, ordering/ inventory control and administrative paperwork

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Deck Seaman, E-2, United States Navy USS Supply AOE6; 1993-1995