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Yyyyyy x. yyyyyy                             0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective     

Results-driven leader eager to contribute dynamic management, team building and interpersonal relation skills toward actively supporting a progressive organization as a key staff member



Ø  Offer approximately 7+ years progressive experience in a wide array of environments with a comprehensive management background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency

Ø  Proactive leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients


Professional Experience                


Countrywide Financial Corporation, Chandler, AZ                                                            2006-Present

Team Manager- Loan Origination (Highest Ranked Team Manager, 2007)

Manager, Customer Care Operations (Countrywide Bank, Inbound National Call Center)

  Contribute dynamic leadership skills with full accountability for effectively leading staff in daily loan operations, including negotiating with affluent customers, troubleshooting sophisticated loan issues and performing in-depth research and analysis on complex issues.

  Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations.

  Hire, train and mentor new staff members, including tracking individual progress.

  Actively train and mentor new hires; track progress and update management accordingly.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.


WageWorks, Inc. - Phoenix, AZ                                                                                      2005

Project Manager/Consultant:  Pre-Paid Card and Open Enrollment Operations

  Spearheaded diverse management functions ranging from workflow planning, policies/procedures development, and technology-driven solutions implementation.

  Maintained full accountability for over Managed Card Program implementations and solutions anticipated for Fortune 500 clients.

  Analyzed and reviewed work product, business factors and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.


Prior experience


NDC Health (Information Management: Pharmaceutical Division)                                      2004-2005

Senior Software Engineer/Project Manager:  Special Projects

Federal Reserve Bank - Los Angeles, CA                                                                        2001-2004
Senior Project Manager: Management Development Program


University of San Diego
Bachelor of Science, Business Administration, with a focus in Finance & Marketing

University of California, San Diego & Irvine
Specialized Study in Advanced Project Management

Project Management Certificate Program

Yyyyyy x. yyyyyy                             0000 xxxxxx xxxx , xxxx , xxxxx 00000







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking to a challenging position and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, I have continually excelled in maximizing performance as a proactive leader.


I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results. 


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.








Yyyyyy x. yyyyyy


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