~ Customer-focused and methodical professional eager to contribute exceptional sales, operations management, and team-building expertise toward supporting a dynamic company in optimizing bottom-line performance. ~

 

 

• Combine solid leadership and team-building capabilities to train, motivate, mentor and manage highly-productive personnel.

         Outstanding track record in sales, operations management, inventory control, strategic planning, opportunity analysis, and customer service. 

         Adeptness in the complete sales process with proven success in consultative selling, lead qualification, networking, negotiating, and closing. 

         Highly versatile; quickly adapt to new roles, responsibilities, markets, technologies and environments.

         Leverage abilities in problem solving and conflict resolution to achieve win-win outcomes.

         Employ business savvy to define goals, uncover challenges, propose modifications, and drive solution implementation.  

 

 

TransFirst Merchant Services, 2007 to Present

Account Executive         (2008 to Present)

Relationship Manager         (2007 to 2008)

         Quickly advanced to sales role as a result of outstanding performance in driving cohesive efforts among TransFirst account managers, agent banks, financial institutions and product vendors.

         Demonstrate exemplary talents in the complete sales cycle from prospecting and lead qualification to negotiating and closing; currently hold Presidential Club status for revenue production.

         Create and diligently maintain comprehensive lead management process to achieve maximum sales productivity.

 

ASRC Management Services, 2005 to 2007

Records Management Specialist I

         Actively support and facilitate planning and strategy development for records management operations to complete data entry within stringent deadlines.

         Employ seasoned multi-tasking expertise to assign each customer file with unique identifiers, input records into customized database, and designate each file a unique barcode.

         Prepared FRC boxes and accurately entered associated data into computer system; relied upon to effectively administer confidential government documents.

 

Western Paper Distribution, 2005

Night Supervisor

• Interviewed, hired, trained, coached and managed warehouse employees; consistently emphasized team cohesiveness, attention to deadlines, cost control, and safety compliance.

 

 

Continued

 

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Professional Experience continued

 

• Leveraged proven prioritization skills to successfully orchestrate full scope of inventory management functions.
• Streamlined daily operating procedures to decrease damage claims, and resourcefully modified routes to reduce costs by consolidating workloads.

 

Iron Mountain, 1999 to 2005

Implementation Manager

• Formulated project plans, led software installation at customer site, and coordinated system training for 27 successful Open Shelf conversions across NAO.
• Championed 19 Image on Demand and 11 X-Ray on Demand implementations including system training.
• Orchestrated implementation and training of 20 InControl system roll-outs within 12-month timeframe.
• Developed and introduced SKP Open Shelf user manual distributed internationally.
• Assisted in creation and implementation of XOD and IOD training modules utilized nationwide.
• Established trust with district management as well as employees across NAO to ensure successful implementations.
• Spearheaded national implementation team of 5 to provide onsite operations training and support for districts.
• Partnered with developers and business analysts to improve system workflows and deploy system enhancements.
• Authored and implemented standard operating procedures worldwide.

 

Record Center Supervisor        (2003 to 2005)

         Steadily advanced through a series of promotions to spearhead 24x7 facility operations involving management of more than 300,000 linear feet of medical records; concurrently oversaw wage control, payroll administration, inventory, and annual staff performance evaluations.

         Steered strict compliance with company policies, procedures and regulations in monitoring material cataloging and shelving to ensure 100% accuracy.

         Decisively prepared in-depth project proposals encompassing budgetary requirements such as  transportation, employee cost, and supplies.

         Led staff in expeditiously responding to an average of 4,000 file requests daily.

         Enhanced data organization and access by classifying each file by type, location, and name.

         Introduced barcode location stickers on racks to enable and accelerate scanning through wireless technology, significantly improving inventory tracking.

 

Record Center Coordinator       (2000 to 2003)

• Applied dynamic leadership attributes toward training, scheduling, directing, supervising and evaluating up to ten warehouse employees.

 

Record Center Specialist        (1999 to 2000)

• Managed shipping and receiving operations in a warehouse environment, efficiently retrieving, verifying, packaging and re-shelving inventory.

 

 

Sales & Cost Analysis                                                               Total Quality Management I And II 

HIPAA                                                                                      Human Resources Management

Safety                                                                                      Labor Productivity I And II

Policy & Procedures of Government Facilities                            Diversity/Sensitivity Training