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  yyyyyy x. yyyyyy

                                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                            (xxx-xxx-xxxx  •


solutions-oriented it professional eager to contribute proven project management, systems analysis, operations support, team building, and client relations talents toward boosting bottom-line performance of dynamic company




ø  develop and execute best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall company goals

ø  thrive within high-pressure, deadline-driven parameters and strategically plan, prioritize and coordinate team-driven workflow to maximize productivity, efficiency, and quality

ø  contribute dynamic multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges, and maintaining high-quality standards

ø  demonstrate superb client-user relationship skills; proficient in speaking and writing spanish


~ technical proficiencies ~


hardware: apache /iis; cisco switches/routers/ip phones/wifi ap; vmware workstation/server; microsoft virtualserver 2005; scanners; printers; copy machines; blackberry support


software: microsoft windows xp/2003/vista/2008; mac os x; linux; microsoft sharepoint; microsoft sql; mysql; citrix metaframe 4.0; active directory; pxe booting; sms; symantec backup exec; robocopy; asterisk voip pbx; audio production;       symantec ghost; thin clients (wyse)


professional experience


ste2-contractor, microsoft/volt, redmond, wa                                                                      2008 c present


ø  efficiently conduct performance and stability tests for windows mobile 6/7 systems

ø  develop documentation for new testing programs

ø  establish and manage virtual cepc test machine environment with virtualserver 2005

ø  author batch files for automated daily testing; monitor test results and create weekly reports

ø  investigate and promptly escalate user interface/functional bugs to developers


information services analyst, land america, bellevue, wa                                                              2006 c 2007


ø  served as primary support for eastern washington offices of multi-billion-dollar company

ø  applied broad-based technical knowledge toward the analysis of wide-ranging corporate information technology objectives, including supporting and tracking network user calls; resolving third-party proprietary applications/ equipment challenges; and installing, configuring, testing, and maintaining organizational hardware/software

ø  ensured optimal operating efficiencies of dell workstations, laptops/servers; installed, configured and upgraded cisco routers/switches, wifi aps and ip phones and input/output supervisor

ø  responded and managed user support levels 1-3; appropriately interfaced with third-party vendors

ø  standardized statewide vb scripts for logon and other relative applications

ø  created, maintained, and audited backup systems, utilizing symantec backup exec (veritas) in conjunction with robocopy and external lto3 tape drives; administered regional microsoft sharepoint (front-end) system, developing best practices and documentation on new procedures

ø  managed servers, workstations, and user accounts with active directory; standardized terminal services profiles; engineered  pxe booting environment for mass-system local subnets imaging

ø  administered sql/access database and associated equipment; coordinated new blackberry enterprise users


system engineer, diglow mobile tech, bellevue, wa                                                                      2002 c 2008


ø  contributed a comprehensive knowledge of all company products and services to optimally serve consumer needs with a customer comes first attitude and ensure continued marketplace presence

ø  developed and efficiently maintained linux server for web/database/ftp/email systems

ø  successfully developed linux hosting for vmware virtual equipment

ø  implemented virtual private network backup, mitigating offsite redundancy

ø  installed voice/data circuits using cat5e/6 with rj45 and rj11 connectivity

ø  efficiently managed latter part of this job tenure concurrent with land america responsibilities


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