Results-driven Executive specializing in the Textile Rental industry eager to contribute expertise in Business Development, Operations Management, Fiscal Administration, and Human Resources toward collaborating with a progressive organization in optimizing bottom-line performance.
Continually analyze business operations to maximize competitive positioning, identify opportunities for revenue growth and process improvements, ensure and optimize sustainability, and achieve exemplary levels of customer satisfaction. Outstanding blend of P&L, strategic planning, budgeting, forecasting and procurement expertise. Extensive experience in personnel hiring, training, management and team building; motivate, guide, and inspire staff to attain peak levels of productivity. Foster and effectively maintain cohesive relationships at all levels throughout an organization. Systematic and decisive problem solver with a demonstrated track record of executing innovative solutions to meet defined business goals and needs.
Proficiently navigated the complete sales cycle to capture $6,469,382 in total new rental revenue since 2001.
Successfully exceeded new rental revenue budget six out of eight years with YTD 2010 at 153% of budget.
Championed efforts to win Golden Eagle National Sales Award and placed third for Sales Manager s division Golden Eagle in 2009.
Initiated HACCP Program which was eagerly adopted nationwide.
Resourcefully developed and launched DNA Prospect Initiative resulting in over 60% of new rental revenue being uniforms for industrial sector.
Consistently exceeded new rental revenue budget during tenure with Textile Care Services, producing more than $206K annually.
Ranked as #1 Customer Service Representative in annual sales for five years with American Linen Supply and presented with company s highest service award for all eight years in role.
Recognized for outstanding conflict resolution skills as #1 in account retention at American Linen.
AmeriPride Linen & Apparel Services, Mankato, MN, 1997 to Present
Sales Manager (2001 to Present)
Apply dynamic leadership talents toward directing, motivating and coaching two Professional Sales Representatives, an Account Installation Coordinator and a GoldMine Database Administrator in soliciting and acquiring new textile rental business.
Conduct regular employee performance evaluations and focus extensively on team-building to elevate productivity and overall performance.
Formulated, implemented and orchestrated compelling marketing campaigns to elevate company awareness and increase new business.
Production Manager (1997 to 2001)
Hired, trained, motivated and managed team of 70 production associates, consistently emphasizing quality assurance, cost control, and efficiency.
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Professional Experience continued
Analyzed, determined and closely tracked departmental budget.
Supervised major acquisition that doubled production throughput, increasing workload from 18K pounds to 36K pounds daily.
Marshall & Swift Uniform & Towel, Mason City, IA, 1991 to 1997
Sales and Service Representative
- Demonstrated exemplary interpersonal and communication skills in servicing existing customers and prospecting for new business.
- Appreciated for excellent problem solving abilities and customer relationship-building capabilities.
- Pursued, negotiated and signed more than $537K in new annual rental business.
Textile Care Services, Rochester, MN
American Linen Supply Company, Minneapolis, MN
Professional Sales Representative / Customer Service Representative
Bachelor of Science, Business Administration, Minnesota State University Mankato, Mankato, MN
Microsoft Word, Excel, PowerPoint and Visio
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