Dynamic professional with years of demonstrated success as a customer service and operations specialist within the communications industry.  A strong leader, an effective communicator, and most of all, a customer driven professional, capable of developing service programs resulting in increased loyalty and retention to the company. 

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Utilize extensive knowledge of customer service protocols to develop specialized programs.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite and Outlook.

 

 

Production Assistant, O2 Media                                                                                                2008-2008

 

  Responsibilities included comprehensive management and oversight related to production operations. 

  Conducted scene edits as well as directly assisted with closed captioning of various programs.

 

Editor, Big Star TV                                                                                                                       2008-2008

 

  Conducted scene edits for various programs and films to ensure appropriate regulations and compliance standards were met.

 

SGA Representative, Florida International University                                                                 2006-2007

 

  Primary responsibilities included organizing and conducting various events, including the first SJMC Club Rush, in order to increase student involvement and participation as well as to gain the ability to proactively handle student concerns as they arose.

 

Operations Assistant, Sonshine Communications                                                                     2005-2007

 

  Primary responsibilities included development and implementation of communication strategies between the organization and various media outlets. 

  Conducted inventory analysis and procurement as necessary.

 

n B.S. C Television Production, Florida International University

n A.A. C Mass Communication & Journalism, Miami Dade College