yyyyyy x. yyyyyy                                                     0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

customer relations specialist eager to contribute expertise toward supporting the employer in maximizing operational performance.

 

career profile

ø  over four years of successful background in effective customer relations experience.

ø  career assignment with unit of georgia department of labor.

ø  strong knowledge of efficient organizational procedures and policies.

ø  contributor to increasing overall workplace proficiency.

ø  highly skilled in analysis, evaluation and assessment.

ø  deliver exceptional reporting and advisement to senior management.

ø  record of progression to assignments of increasing authority and responsibility.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced applications including ms word.

ø  outstanding communications and presentation skill sets.

ø  self-motivated, self-directed individual who adapts to changing environments.

 

technology skills

microsoft word

 

professional experience

georgia department of labor, atlanta, ga                                                                                 2005 - present

claims examiner, benefit payment control dept., 2007 - present

         capitalize on technical proficiencies to conduct thorough, multipurpose computer research to generate critical data regarding overpayment issues.

         process weekly cross-match inquiries for pending cases.

         correspond with claimants to obtain and verify information.

 

dol services specialist, interstate unit, 2005 - 2007

         prescreened daily lack-of-work queues while suppressing automatic determinations of unresolved issues in reports.

         reviewed internal procedural software and addressed problems prior to final official determinations.

         processed appeals, forms, official interstate correspondence and payments in a timely and accurate manner.

         provided customer service when appropriate.

 

education

college, city, state

degree, subject, year of graduation

 

 

 

 

 

yyyyyy x. yyyyyy                                                     0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a customer relations capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over four years of successful office operations experience. to complement this background, i possess demonstrated expertise in problem diagnosis, repair and customer service, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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