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productive, quality-oriented professional eager to contribute exceptional project management, client servicing and interpersonal relation skills toward optimizing operations of a progressive organization.



ø  offer solid customer service and project management experience, with comprehensive event planning and culinary background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.


key achievements

ø  promoted within 3 weeks from team member to team supervisor for exceptional performance and dedication.

ø  tripled a customer base by designing, developing and implementing an effective marketing and retention plan.


professional experience

jamba juice - san bernardino, ca                                                                                       2008-present

team supervisor


  contribute dynamic leadership skills in managing all levels of employees, with full accountability for ensuring strict adherence to health, safety and cleanliness standards.

  successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation, exhibiting advanced communication and interpersonal relation abilities.

  efficiently plan and coordinate workflow and assign projects to optimize utilization of human capital and operational resources.



starbucks                                                                                                                           2007-2008
learning coach, barista


  proficiently developed and executed employee development strategies, with strong focus on optimizing productivity, efficiency and performance.

  relied upon to lend expertise toward actively mentoring and training new hires, playing a solid role in supporting the development of top-performing team members.

  ensured staff members are properly educated on all facets and phases of company training programs, policies and procedures.



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wendy johnson                                                                                                                                        page 2 of 2



malt shop/underground coffee - crestline, ca                                                                     2006-2007


  effectively planned, coordinated and facilitated daily functions to deliver superior services and ensure a smooth flow of operations.

  steered inventory control, purchasing and cash handling, demonstrating strong project management and multitasking abilities in achieving operational goals and timelines.



camp marantha                                                                                                                   years

summer service volunteer, food service dept. cook


  successfully cooked for 200-300 people, applying detail orientation and organizational talents.

  prepared food and served guests while maintaining an organized kitchen area.



alpine conference center - blue jay, ca                                                                              1999-2001
guest and food service agent


  proactively met daily service needs of conference center, with full accountability for setting up and taking down various conference venues.

  served as an active member of a food preparation team, efficiently feeding up to 300 guests.

  proactively built and established key relationships and liaised effectively with management, staff and guests.


prior experience


business manager/customer relations, s and s aquarium - imperial beach, ca     


professional development/training

servsafe certified
jamba juice lead training
starbucks learning coach class



event planner - m and w catering; projects include: treasures in the trees tour 2006, weddings, anniversary parties and large scale birthday parties.
conference planner - christian camping cooks advance committee

volunteer - kids connection afterschool program (crestline, ca), 2 years
volunteer - parent teacher association (pine valley, ca), 2 years








hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


from supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by the accompanying resume, i have a comprehensive background in customer service and project management.  to complement my experience, i have completed numerous professional leadership training courses.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




wendy johnson




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