career objective                              

seasoned, results-driven operations manager eager to contribute sharp business acumen, strategic planning, and internal team-building skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer ten years of operational management experience with expertise in building and developing top-performing support teams

ø  proven record of increasing productivity, efficiency, and customer satisfaction in constantly evolving industries

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  exceptional organization, prioritization and time management abilities; consistently achieve critical deadlines while maintaining high quality standards

ø  effectively identify and capitalize on opportunities to penetrate markets; solid experience in managing budgets, driving profits, and collecting on accounts

ø  strong computer skills including microsoft word, excel, powerpoint, outlook, and access

professional experience                

operations manager, d&d commodities ltd., greely, co                                                              2006 c present

         successfully steer all aspects of manufacturing facility operations to achieve maximum safety, productivity, inventory control, and cost effectiveness; directly oversee 30 personnel

         perform human resources functions including hiring, evaluating, and enforcing disciplinary actions including termination; address and resolve escalated staff issues

         ensure compliance with all safety standards and procedures; oversee handling of hazardous materials and safety training; document all relevant incidents and maintain records

           

residential/small business service manager, adt security services inc., aurora, co           2001 c 2006

         proficiently managed and staffed a 20-person service team for this subsidiary of tyco international ltd.; attained outstanding levels of customer satisfaction and a 92% first-time-fix rate for customer service calls

         generated quarterly profit and loss reports instrumental to supporting senior management in assessing performance; advised district manager on product improvements resulting in reduced service costs and increased profit

         maintained 20 service trucks and all related equipment and inventory

 

service/install manager, american eagle security, greely, co                                                            2000 c 2001

         actively managed all facets of installs and services calls including scheduling appointments, delegating responsibilities and dispatching teams, and supervising technicians; consistently provide excellent customer service

         responsible for managing business development and telemarketing efforts as well as warehouse maintenance

 

service/install manager, alert protection, loveland, co                                                                     1998 c 2000

         supervised and scheduled service and installation technicians in multiple locations

         oversaw inventory quality and shipment accuracy through diligent monitoring of outgoing and incoming warehouse deliveries; maintained active equipment on trucks

 

~ military background ~

military police, united states army                                                                                                   1985 c 1992

education                                           

master of business administration, university of phoenix, westminster, co                 anticipated graduation 11/08

bachelor of science in business/management, university of phoenix, westminster, co                               2007

 

~ professional development~

manager certification, adt university, boca raton, fl                                                                      2004 c 2005

date

 

 

 

hiring agent name

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company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience managing a broad range of functions including human resources and staff development, daily warehouse operations, and client relations.  i excel at increasing overall productivity and customer satisfaction by hiring and leading support teams to continually improve performance.  my superior organizational and time management skills have consistently proven instrumental in my ability to achieve financial and operational goals.  to complement this background, i offer a bsb/m and ongoing studies towards an mba.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

james upward