career objective                              

results-driven mcp / mcsa eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

profile                                                

ø  offer more than six years of progressive information technology experience, with expertise in systems administration, analysis, and project management

ø  efficiently assess and respond to client-specific needs; escalate tickets and create, execute, troubleshoot, and document complex technological solutions and processes

ø  successfully install, configure, maintain, and upgrade equipment, software, and network settings; minimize downtime and maintain continuously smooth operations for 24/7 systems

ø  effectively train, lead, and supervise staff in technical application, hardware, and networking support; ensure outstanding on-site and remote client service and assistance

ø  execute administrative functions including virus prevention, detection, and removal; performance monitoring and enhancement; data migration; perform data backups, archive files, and recover critical data; ensure accurate logging and tracking

ø  dynamic organization, prioritization and time management skills; consistently achieve deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

unix ~ html ~ sql / sql plus ~ advanced dos ~ ms office ~ macromedia flash ~ filenet ~ oracle ~

novell netware ~ oas gold ~ clinician valet ~ carevue ~ sms ~ veritas ~ a+ hardware / software ~ 

windows os / servers / network infrastructure / network environment / active directory / directory services

professional experience                

perot systems                                                                                                                                      10/07 c present

business systems analysis specialist

 

jewish hospital and st. mary s healthcare                                                                                              1/03 c 10/07

senior systems analyst (insert dates)

business systems analyst (insert dates)

service center agent (insert dates)

 

adecco / ups logistics                                                                                                                                    8/02 c 2/03

operations engineer

 

~ key achievements ~

         successfully steered major service desk operations transition, with 100 distinct applications supporting five medical facilities for jewish hospital & st. mary s healthcare; traveled to noida, india to coordinate the undertaking

         selected to lead multiple complex technological upgrades and rollouts for jewish hospital s medical imaging application

         in recognition of outstanding performance, steadily progressed within jewish hospital and st. mary s healthcare to attain senior-level position entrusted with a broad range of responsibilities including generating project summaries and timelines, developing training material and conducting staff training sessions, and serving as liaison for clinical systems analysis and corporate management

         expertly led the installation of pos scanning software for 45 jewish hospital and st. mary s healthcare registration stations, provided systems administration and user support, and established centralized knowledge base to reduce issue resolution time

education                                           

sullivan university, louisville, ky

business management / information technology

 

~ certifications ~

microsoft certified professional (mcp) id# 2430321

microsoft certified systems administrator (mcsa) id# 2430321

toshiba associate technician (tat) id# 100383