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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Hospitality Industry Professional


Supervisor ~ Manager


Qualifications Profile

Ø  Offering numerous years progressive experience with Marriott International, gaining comprehensive training and experience in broad areas of operations in both support and supervisory capacities

Ø  Recognized for ability to effectively train, motivate and lead high-performance staff committed to delivering quality guest servicing; facilitate a collaborative teamwork environment to maximize employee job satisfaction and retention

Ø  Efficiently define and resourcefully address operational, staff and customer needs for optimal results

Ø  Talent for rapidly acquiring and applying new skills and knowledge as well as assuming increasing responsibilities as illustrated by professional track record

Ø  Dynamic communication skills; bi-lingual

Ø  Computer savvy, with experience in POS systems as well as MS Word, Excel and PowerPoint


Career Track

Marriott International                                                                                                    2006-Present

Lead Server; 2007-present

Actively collaborate with Supervisor in training and overseeing employees, with accountability for ensuring quality service for 20 tables

Cashier; 2007-2008

Proficiently used POS system to efficiently process all orders as well as facilitate end-of-shift server payments

Hostess/Front Desk Agent; 2006-2007

Effectively greeted/seated guests, maintained waitlist, scheduled reservations, and managed inbound/ outbound restaurant calls


Einstein Bros Bagels                                                                                                         2004-2006


Productively worked with Manager to train, schedule and direct deli staff; entrusted with managing daily general opening/set-up functions


Academic Credentials

Hospitality Management Degree, University of Houston Conrad Hilton College; 2009-in progress

Associate of Arts, Houston Community College; 2009

Certificate in Billing and Coding, Houston Community College; 2007


Yyyyyy x. yyyyyy

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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity where my supervisory experience in both hospitality and retail settings will translate to enhanced operations for your organization.  To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.


As demonstrated, I have built a progressive career with Marriott International since 2006, assuming positions of increasing responsibility while capitalizing on the opportunity to gain a comprehensive knowledge of broad areas of hotel and restaurant operations.  In my present position as Lead Server, I collaborate with the Supervisor in training, scheduling and overseeing staff.  Prior to this, I held a supervisory position with Einstein Bros., with similar staff training, scheduling and supervision responsibilities as well as accountability for opening operations.


To complement this background, I am presently pursuing a Hospitality Management degree and previously earned an Associate of Arts.  I am also proficient in computer operations, including POS systems and MS Office applications, and am bi-lingual.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your operations, and look forward to interviewing with you in the near future.





Yyyyyy x. yyyyyy


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