Supervisor ~ Manager
Ø Offering numerous years progressive experience with Marriott International, gaining comprehensive training and experience in broad areas of operations in both support and supervisory capacities
Ø Recognized for ability to effectively train, motivate and lead high-performance staff committed to delivering quality guest servicing; facilitate a collaborative teamwork environment to maximize employee job satisfaction and retention
Ø Efficiently define and resourcefully address operational, staff and customer needs for optimal results
Ø Talent for rapidly acquiring and applying new skills and knowledge as well as assuming increasing responsibilities as illustrated by professional track record
Ø Dynamic communication skills; bi-lingual
Ø Computer savvy, with experience in POS systems as well as MS Word, Excel and PowerPoint
Marriott International 2006-Present
Lead Server; 2007-present
Actively collaborate with Supervisor in training and overseeing employees, with accountability for ensuring quality service for 20 tables
Proficiently used POS system to efficiently process all orders as well as facilitate end-of-shift server payments
Hostess/Front Desk Agent; 2006-2007
Effectively greeted/seated guests, maintained waitlist, scheduled reservations, and managed inbound/ outbound restaurant calls
Einstein Bros Bagels 2004-2006
Productively worked with Manager to train, schedule and direct deli staff; entrusted with managing daily general opening/set-up functions
Hospitality Management Degree, University of Houston Conrad Hilton College; 2009-in progress
Associate of Arts, Houston Community College; 2009
Certificate in Billing and Coding, Houston Community College; 2007
Hiring Agent Name
I am currently seeking a challenging new career opportunity where my supervisory experience in both hospitality and retail settings will translate to enhanced operations for your organization. To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.
As demonstrated, I have built a progressive career with Marriott International since 2006, assuming positions of increasing responsibility while capitalizing on the opportunity to gain a comprehensive knowledge of broad areas of hotel and restaurant operations. In my present position as Lead Server, I collaborate with the Supervisor in training, scheduling and overseeing staff. Prior to this, I held a supervisory position with Einstein Bros., with similar staff training, scheduling and supervision responsibilities as well as accountability for opening operations.
To complement this background, I am presently pursuing a Hospitality Management degree and previously earned an Associate of Arts. I am also proficient in computer operations, including POS systems and MS Office applications, and am bi-lingual.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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