solutions-focused leader eager to contribute technical, analytical, and operations support expertise, as well as proven management, training / development, and productivity improvement talents, toward optimizing bottom-line results.

 

profile

 

         knowledgeable in mechanical and electrical operations; demonstrate excellent problem-solving abilities, strong interpersonal relations talents, and superior communication proficiencies in support of business initiatives.

         recognized as the go-to person for immediate resolution of complex technical and operational issues.

         solid supportive analytical, troubleshooting, and administrative skills; able to effectively interface with all corporate representatives through to executive level.

         contribute sharp multitasking talents toward quickly diagnosing and adjusting business systems to meet special conditions, resolving comprehensive technical challenges, and maintaining high-quality operational standards.

 

~ education, professional development, and technical proficiencies ~

 

associate s degree in electronics engineering technology (4.0 gpa)                                                        itt technical institute

certificate in hydraulics / pneumatics                                                                                                                                  milwaukee technical college

 

effective training techniques • the art of closing • managing the sales force • marketing strategies

 

microsoft word / excel / powerpoint • adobe acrobat / photoshop / imageready

html programming • assorted graphic / media programs • internet applications

 

professional synopsis

 

 

key accomplishments

ø spearheaded dynamic 1^st time resolution customer service initiatives that reduced overall churn and successfully increased clientele.

 

         applied strong interpersonal relations abilities toward actively liaising among end users, as well as proficiently troubleshooting electronics-based challenges to ensure seamless operational processes at all times.

         maximized business profits by effectively overseeing multifaceted electronics equipment operations, along with maintaining accurate data management practices through consistent recordkeeping practices.

         implemented solid best practice methodologies and continuous technical solutions to obtain 100% success rates.

 

 

key accomplishments

ø strategically steered system-wide organizational streamlining activities that created more efficient tracking methods, reduced man hours, and decreased paper consumption.

 

         conducted comprehensive quality control efforts by successfully providing physical testing and certification activities within a high-volume laboratory environment to include stress, specific gravity, heat aging, fluid swells, and compression measurements.

         optimized information management efficiency through proactive data entry, as well as creating valuable customer-based templates for simplified access and manipulation of test results.

 

 

key accomplishments

ø doubled sales and increased bottom-line results by over 15% during management tenure.

 

         contributed sharp leadership talents toward directing general contracting efforts, including ensuring renovations and restorations of damaged residential / commercial properties were completed on-time and within budget.

         drove operational success by handling wide-ranging employee relations, materials management, and workflow coordination activities to control project-time completion while concurrently minimizing expenses.

         expertly liaised with sub-contractors to attain cost-effective agreements and guarantee high-quality workmanship.

 

~ additional management roles held prior to 1988 ~