yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • firstname.lastname@example.org
business professional prepared to contribute dynamic administrative, process improvement, sales, scheduling, coordination, relationship building, communications and customer relations skills in a challenging
program management assignment.
ø over nine years of successful experience.
ø expertise in wide-ranging program management.
ø adept in complete project life cycle process.
ø highly capable administrator.
ø particular capacity in e-learning and e-business.
ø originate and manage highly successful qa initiatives.
ø knowledgeable in business unit operations.
ø contributor in critical process improvement.
ø provide effective support for multiple projects conducted internationally.
ø adept in relationship building.
ø proven accomplishments in coordination, strategic planning and use of advanced software applications.
ø notable coordinator and facilitator.
ø flexible and adaptable to rapidly changing circumstances.
kaplan eduneering, princeton, nj 2005 c present
project coordinator/program manager, learning services department (2006-present)
promoted to conduct extensive project management for e-learning company specializing in knowledge solutions for compliance/business improvement.
completed multiple projects on-time and in-scope.
oversee scheduling, project support, process expertise and process management in multiple locations in the u.s. and india.
monitor and manage daily queue of over 200 internal and client projects.
track all project stages and history of each item.
direct multiple outsource teams in completing concurrent projects.
facilitate course content updates and shockwave to flash conversions.
aid sales team activities by scoping work orders, ensuring timeline accuracy and that deliverables are met.
continuously interact with multiple internal departments, external vendors, clients and subject matter experts to assure successful project completions.
slashed qa failures through launch of learning services course testing site.
traveled to india to train kaplan india project managers, instructional designers, multimedia designers and qa department.
gained expertise in managing vendors/outsource resources in india.
perform content editing, course code editing (xml, asp, html) and troubleshooting.
utilize advanced financial project software.
work closely with finance department to ensure accuracy of sales/costs of learning services department.
recipient of above and beyond award for exceptional performance work done during 2006-2007.
yyyyyy x. yyyyyy
production assistant, learning services department (2005-2006)
recruited to design and implement advanced it training program.
successfully trained all company employees/senior management on new web-based time tracking system and financial project management software.
performed administrator functions, bug tracking, troubleshooting and issue resolutions for time tracking system.
compiled and analyzed project information to complete a weekly learning services dashboard to present to senior management.
controlled and administered general queue data information and scheduling for 200+ courses for learning services department.
prior to 2005, served as: family service specialist/case manager, new jersey state division of youth and family services, avenel, nj; administrative assistant, silverline building products, north brunswick, nj; and sales representative, j&n distributing company, fords, nj. in these assignments, built outstanding project management, coordination, organizational, administrative and problem solving skill sets.
with division of youth and family services, was nominated for social worker of the year award and with j&n earned three college scholarships due to outstanding sales performance.
rutgers university, new brunswick, nj
double major: journalism and anthropology, cum laude
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