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yyyyyy x. yyyyyy                                                                    

 1880 super fine lane, unit #0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

entry-level specimen accessioner eager to contribute exceptional administrative and customer service skills towards supporting the lab in optimizing productivity


ø  offer extensive data management experience, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  dynamic communication, presentation, and relationship management skills; superior research, organization, and coordination abilities

ø  knowledge of medical terminology and procedures

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; strong attention to detail and emphasis on accuracy

ø  consistently meet deadlines while providing high quality service; repeatedly recognized for excellent work and technical aptitude

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

barclay s bank c u.s headquarters, wilmington, de                                                                               2007 c 2008

online relationship manager 

  • successfully steered client relations and efficiently resolved outstanding account issues
  • maintained a large volume of account information, composed electronic correspondence, and ensured accuracy of data
  • consistently exceeded corporate sales goals and achieved exceptional levels of client satisfaction


first national services, wilmington, de                                                                                                 2007

loan officer / customer service

  • proficiently collected, entered, and verified loan application information
  • initiated client contact and responded to incoming calls; received excellent rating on all monitored calls


bertucci s brick oven ristorante, wilmington, de                                                                                   2006 c 2007

food server / carry out

  • delivered superior customer service in a fast-paced environment
  • ensured compliance with strict corporate and regulatory food safety standards


pilot air freight c corporate office, lima, pa                                                                                        2002 c 2005

national customer service agent

  • effectively coordinated early morning deliveries, input and updated data, and maintained detailed shipment and payment records
  • monitored account servicing, notified internal departments of potential issues, and provided excellent customer service


insert name of school/program, insert location                                                                                 insert date c present

emergency medical technician / paramedic training


university of phoenix, online                                                                                                                 2006 c present

studies toward associate of arts in information technology



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