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Results-driven Sales and Operations Manager eager to apply dynamic business development, client relation, team building, and administrative skills toward actively supporting the employer in optimizing sales and profits

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Profile of Qualifications


Offering extensive Mid/Senior-Level Management experience with solid background in steering multi-unit operations ~ Decade of consistent track record of success in driving significant sales growth ~ Resourcefully spearhead new product launches instrumental to expanding and diversifying revenue streams ~ Team-focused leader who builds, motivates and mentors top-performing sales teams ~ Broad-scope management experience in operations ranging from customer service, merchandising/promotion and inventory control to P&L accountability ~ PC/Computer literate: Microsoft Excel, PowerPoint, Word, Avid, Editstar, Final Cut, Pro Tools, Photoshop


Key Achievements ~


Ø  Recipient of prestigious ACE Award for leading #1 Store in Eastern Region as one of 332 Managers

Ø  Successfully coached staff to promote to Management, illustrating dynamic team building and leadership skills

Ø  Surpassed market average in Customer Service Satisfaction by 3%, achieving 90% year-end score

Ø  Grew data sales 165% from 1st to 4th Quarter while simultaneously increasing gross adds 121%

Ø  Drove Men s Warehouse sales from $2M to $2.5M; personally generated over $500K annual sales

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Professional Experience


Store Manager, Alltel Wireless, Chesapeake, VA                                                  2004-Current

  Effectively coach, develop and lead high-performance team of Wireless Consultants; successfully facilitate a collaborative teamwork, motivating work environment instrumental to maintaining a consistently low employee turnover

  Ensure a positive customer experience by focusing on delivering world-class service from initial contact through sales, follow-up/support and prompt problem resolution

  Demonstrate sharp business acumen in directing both sales and operations to maximize productivity


Floor Manager, North Carolina Company, Virginia Beach, VA                                  2003-2004

  Strategically planned, coordinated and assigned staff to effectively use available human resources and meet customer needs while controlling labor costs

  Concurrently managed both team and personal sales to consistently achieve and surpass quota

  Collaborated with marketing team in defining and implementing optimal product placement strategies

  Proficiently ran complex reports supporting senior management in effectively managing inventories


Store Manager, The Mens Wearhouse, Virginia Beach, VA                                      1999-2003

  Steered broad-scope operations of a multi-million dollar store while personally generating over .5M in annual sales, with responsibilities ranging from sales, customer service and staffing/training through management reporting and P&L

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AS, Film and Video, Full Sail University-Orlando, FL

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