Dynamic leader with over 15 years of demonstrated success as an executive support professional. An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards. Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.
Ø Strong multi-tasking background with the ability to work independently on multiple projects simultaneously.
Ø Effectively lead top-performing teams.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Proven ability to adapt strong technical skills to diverse organization needs.
Ø Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite, Outlook Express, Word Perfect, Quattro Pro and QuickBooks.
Ø Expert typist capable of producing 115 words per minute with zero deficiencies.
Executive Administrative Assistant / Operations Manager, Hedquist International, Inc. 2006-Present
Responsibilities include numerous executive level support functions including;
Scheduling appointments and interviews for Director Level and above
Travel arrangements for candidate interviews
Coordinating, scheduling for meetings and conference calls for Director Level and above
Accounts Payable/Receivable working with Quick Books
Processing resumes in PCR recruiting software
Responsible for the office building maintenance including: but not limited to, quotes, purchasing and hiring of contractors.
Assisted in developing company marketing strategies.
Policy Processor / Administrative Assistant, Financial Keyosk 2005-2006
Downloaded policies from insurance carriers and attached to company web site.
Responsible for all payments to Carriers from clients, as well as alerting agents of progress.
Updated Applied from Carriers, i.e. amount of policies and commission.
Proofed and sent out policies.
Alerted agents of any claims/losses.
Executive Administrative Assistant, Stitt Financial Services 2004-2005
Primary responsibilities included conducting full array of administrative support functions including, but not limited to, information processing, customer service methodologies, coordination and scheduling of numerous day-to-day meetings, as well as development of organizational processes to increase productivity of operations from an administrative perspective.
- Executive Administrative Assistant, General Electric
- Human Services Department / Purchasing Department / Finance Department, Village of Niles
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