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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient professional eager to contribute management expertise as well as strong personnel development skills and communication talents toward actively supporting an organization in maximizing performance.
profile
- offer solid and progressive management experience, including expertise within personnel development, procedural implementation and customer service capacities.
- offer 19 years of experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- excel in recruiting, building and leading top-performing, client-focused personnel teams.
- technically proficient in ms word, ms excel, ms project, ms outlook, magic help desk, and nec acd system.
professional experience
voice & hardware supervisor union-tribune 2007-present
- sharp business acumen and experience in managing broad scope of telecommunication service operations, from landlines, t1 circuits and cell phones to blackberries, laptop aircards and voicemail.
- effectively supervise telecommunication engineer, desktop hardware engineers, and console operators.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
telecommunications supervisor san diego union-tribune 2000-2006
- oversaw all switchboard operations and wireless communications, fulfilling departmental needs, troubleshooting equipment, resolving service problems, and auditing/paying bills.
- effectively hired, trained and directed 8-member staff and actively collaborated in operational functions such as administer merit increases, handle disciplinary action, evaluating performance, and providing guidance/mentoring.
- actively collaborate with other departments in the development of procedures for handling of special promotions and the implementation of emergency/evacuation procedures for company.
head call center supervisor international male/brawn, inc. 1994-2000
- successfully supervised inbound call center staff of over 100, directed staff of three junior supervisors.
- consistently interviewed, trained and developed new operators, while implementing new policy and procedures for call center.
- efficiently tracked sales and "upsell" data to ensure compliance with company objectives.
customer service representative international male/brawn, inc. 1993-1994
- proficiently handled a wide variety of customer service operations, from answering questions and solving customer issues to collaborating with departments in ensuring customer satisfaction.
sales representative/fashion consultant international male/brawn, inc. 1991-1993
- successfully steered sales operations to generate high volume growth and revenue
- worked with buyers to provide additional information on products and services.
professional education
grossmont college, 1987
union-tribune leadership academy
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