Account Management ~ Business Development ~ Client Servicing
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Results-driven professional, with expertise in defining, developing and executing strategies to generate new business, grow existing accounts, expand/diversify revenue streams, and maximize leveraging
Excel in identifying and capitalizing on individual client needs and targeting/penetrating lucrative markets Dynamic communication, consultation, presentation, negotiation, and closing skills
Expertly prioritize, coordinate and manage projects/workflow to maximize use of time and resources and meet critical deadlines in fast-paced, multi-task environments
Computer savvy; proficient in MS Word, Excel, PowerPoint, Outlook
Ø Successfully launched and built transportation company generating up to $50M in annual sales
Ø In recognition of dynamic performance, promoted to National Account Executive with Verizon
Ø Have managed/serviced high-profile accounts including AstraZeneca and Quest Diagnostics
Ø Earned 2 Letters of Commendation for success in analyzing and troubleshooting AstraZeneca account in order to define/resolve complex billable discrepancies vital to maintaining client relations
Ø Awarded Rep Of The Quarter; 4th quarter 1999
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AJ Goode Transportation, Inc.-Alpharetta, GA 2005-Present
Have successfully built and operated a profitable intermodal transportation company specializing in providing solutions-focused, on-time freight delivery services across the East Coast region
Aggressively sell services to major corporations within the Atlanta region; actively consult with potential and existing clients to present and negotiate sales of services and effectively build and maintain critical relationships with key shipping decision makers
Personally manage group of key accounts, with responsibilities ranging from scheduling and dispatching to customer service
Verizon Wireless-Morristown, NJ & Alpharetta, GA
National & AOC Account Executive; 2003-2005
Acting as liaison between National Account Sales and National Account Management teams and key point of contact in managing client billing/service inquiries, played vital role in driving revenue growth
Additionally coordinated efforts between National Account Management team and IT department in defining, testing and implementing applications to boost bottom-line performance
Senior Customer Service Representative; 2001-2003
Proficiently responded to, troubleshot and resolved customer issues to ensure delivery of quality servicing; consistently achieved single-call resolution and met/surpassed call quality standards
PriceWaterHouseCoopers-Little Falls, NJ 1999-2000
Inbound Account Representative
Efficiently processed as many as 85+ calls daily to continually exceed quality statistics in responding to client employment and 401k retirement benefit issues
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Alpha Phi Alpha Fraternity, Inc
Hiring Agent Name
I am currently seeking a challenging career opportunity in Sales/Business Development and Account Management, and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer numerous years of successful experience in capturing new business, developing and managing key accounts and providing exceptional client servicing across broad industries. Most recently, I have owned, operated and grown a profitable transportation company to generate as much as $50M in annual sales volume. Prior to this, I managed/serviced major clients including AstraZeneca and Quest Diagnostics for Verizon Wireless as a National Account Executive. My assertive sales skills, dynamic client consultation and needs assessment abilities and talent for providing customized solutions coupled with my commitment to ensuring high satisfaction levels has continually translated to dynamic results both as an entrepreneur and a key team member.
As an employee, you will find me to be a driven team player dedicated to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
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