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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
experienced hotel/hospitality professional offering dynamic skills in management, financial control, customer service and sales eager to contribute to the success of a progressive organization in the role of general manager.
career profile
ø over 13 years of successful background in hotel/resort services industry.
ø solid experience in all phases of customer satisfaction and staff supervision.
ø have provided leadership for units of up to 188 rooms.
ø award-winning record of progression to assignments of increasing authority and responsibility.
ø adept in recruitment, training and oversight of employee teams.
ø facilitate promotional planning and execution.
ø skilled in developing sales and marketing strategies.
ø provide in-depth, accurate revenue forecasting.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø deliver outstanding administration on a consistent basis.
ø college-level hotel and business management training.
technology skills
microsoft office suite, m3, marsha, holidex, msi, fosse, opera
professional experience
crowne plaza, long island, ny 2008 - 2009
general manager
oversaw 188-room hotel, 110-seat restaurant, full sports bar and 6,000 sq. ft. of meeting space.
directed all aspects of daily operations including food & beverage, housekeeping and sales.
responsible for all rate structures, inventory and forecasting.
recruited, trained and managed staff of ___ employees.
facilitated unit transition from radisson to crowne plaza.
achieved guest satisfaction scores above corporate average.
wyngate by wyndham, commack, ny 2006 - 2008
general manager
directed operations of 110-room hotel, 1,875 sq. ft. of banquet space and staff of ___ employees.
slashed expenses by 3%; increased revenues by 12%, occupancy by 8% and revpar by $8.00.
performed revenue management, forecasting and department budgeting.
supervised pantry and housekeeping staff to keep expenses within budget.
yyyyyy x. yyyyyy
page two
courtyard by marriot, long island, ny 2002 - 2006
assistant general manager/director of sales & marketing
managed 154-room hotel, 10,000 sq. ft. of banquet and meeting space and full restaurant with bar.
developed annual budget, recommended capital improvements and implemented sales strategies.
interviewed, hired and trained employees,
increased guest satisfaction score by 10 points.
scored 99% on 2004 marriot quality assurance inspection.
sandals & beaches resort, city, ny 1997 - 2002
sales manager new york
conducted presentations, dinner seminars and fam trips for top accounts.
managed key accounts for state of new york and created marketing plans for travel agents.
established budgets, forecast room revenues and created promotional campaigns.
awarded sandals resort sales manager of the year 1998.
education
suffolk community college, city, state
degree, hotel & business management, 1994
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