yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive customer service background toward actively supporting the employer in optimizing performance.

 

profile

 

• offer over 17 years of solid and progressive executive-level consumer finance experience, including expertise within marketing, performance analysis, and customer service capacities.
• in depth experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• skilled at performing independently or within a team to exceed all operational goals and objectives.
• dynamic communication, organization, multi-tasking, and relationship management skills

 

professional experience

 

customer service /technical support associate sutherland global services, inc.           2007-2010

• sharp business acumen and experienced in managing broad scope of customer service operations, from product and service education to identifying and resolving account issues.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

sales associate lehigh gas corporation                                                                                      2007

• facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

sales agent combined life insurance of new york                                                                       2007

• successfully steered insurance sales operations to generate high volume growth and revenue on behalf of company.

 

store safety captain/sales associate exxonmobil corporation                                           2000-2007

• serving as safety manager, actively ensured compliance with all safety regulations through frequent audits and weekly meetings.

 

professional education

 

elementary education certification program suny brockport                                                     1987

 

bachelor s of science inspeech communications suny brockport                                             1979

 

coursework in broadcasting suny oswego                                                                                  1977

 

associate of arts in humanities jamestown community college                                                1976