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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Eager to contribute exceptional technical, managerial, and client service skills toward supporting a progressive organization in optimizing productivity and performance.


Qualifications Profile


         Meticulously achieve and maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through continued communication and cooperation. 

         Strong experience in project management, technical consulting, Lotus Notes administration, network design and administration, support, telecommunications, and system upgrades. 

         Exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues.

         Significant team-building, training, instructional and leadership talents; able to motivate and empower personnel to meet strict timeline and budget parameters.

         Excellent communication, problem solving, and documentation skills; highly dependable, function well under pressure, and can work without supervision.

         Skilled at installing, configuring, fine-tuning and maintaining hardware, software, and peripherals, deploying effective technology solutions, and facilitating strong end user relations.

         Combine veracity, well-developed prioritization skills, and a team player work approach toward consistently meeting or exceeding employer/client expectations.

         Extremely versatile; easily master new roles, responsibilities, technologies and environments.

         Adept at network performance tuning and optimization and applying disaster recovery strategies and contingency plans to safeguard business-critical information.


Professional Experience


Nortel, (home-based), 2007 to 2009

Customer Service Account Manager C Global Accounts

         As single point of customer contact, diligently ensured 100% satisfaction in all dealings with Nortel.

         Strategically partnered with sales, project management, technical support and other Nortel delivery teams to drive revenue, manage costs, and optimize positive customer experience.

         Merged technical, project management, and analytical expertise to foster and nurture strong client relationships, vital to account retention and growth.

         Exercised excellent multi-tasking expertise to seamlessly coordinate revenue cycle, contracts, and account renewals and maintenance.

         Resourcefully established and implemented schedule and delivery method for Managing Service Entitlement encompassing patching, TAS/ER support and hardware warranty.  


QuadraMed, (home-based), 2003 to 2007

Technical Services Manager C Government Programs Division

Systems Analyst III C Government Programs Division

         Spearheaded program development, implementation, testing and support of revenue cycle applications.

         Provided HL7 interface support, triage and enhancements.

         Steered compliance with JCAHO requirements during application development.






Yyyyyy x. yyyyyy ~ Page 2 of 2


Professional Experience continued


         Employed ITIL structure and policies to achieve highly productive team performance.

         Installed and tested private sector Affinity Scheduling Module for use in government hospitals.

         Created model to effectively transition existing medical records product from private sector to VA hospitals nationwide.

         Collaborated with partners for solutions involving HL7 interfaces between VISTA and electronic medical records management software.

         Teamed with VA Security Officers to create methodology for background checks and remote access.

         Documented comprehensive processes from inception on installation, support, security and delivery.


Cittone Institute, NJ, 2001 to 2002

Instructor, Network Specialist Program

  • Trained and educated students pursuing certifications in A+, networks and MCSE.


Nortel Networks, home-based, 2000 to 2001

Account Executive C Optical Networks & Access / Emerging Carrier Services


Prior Background:


SMS Project / NT Administration (contractor), Barclay s Bank, New York, NY

Systems Administrator, A  I  Credit Corp  / AIG, New York, NY

Technical Solutions Consultant, Sprint Paranet/Enterprise Network Svstems/E-Solutions, New York, NY

Client Executive, Phonextra, NJ

Systems Analyst, Christie s, Inc., New York, NY

Problem Management Center Coordinator, TRS Technologies, American Express, New York, NY




BS Degree in Business/eBusiness (in progress), University of Phoenix Online


Lean Sigma Six Green Belt certification (in progress)


Certifications: MCSE NT 4.0 MCP +Internet HIPAA


Technical Skills


Software & Tools: SQL/Oracle; Sybase; Pervasive; Intersystems Cache database; Government VISTA; Java; Tomcat Apache; JReports Server; SMS; Lotus Notes; MS Mail; Health Information Management (HIM) and Patient Financial Services (PFS); QuadraMed Quantim; Domino


Operating Environments: Windows; Macintosh; UNIX

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