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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused new business development leader specializing in driving sales growth, providing world-class client services, creating innovative marketing strategies, building solid teams, and cultivating a strong brand image with superior quality eager to offer 18 years experience toward maximizing an employer s bottom-line performance.

 

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profile of qualifications

 

         out-of-the-box thinker who builds top-performing direct / indirect teams; identifies lucrative sales opportunities; translates key business needs into it solutions; delivers projects on-time and within budget; and attains solid leveraging in competitive markets.

         proficient multitasker who contributes a proven track record of organizing complex projects, defining priorities, and meeting goals.

         integral leader who conceptualizes, creates, and delivers highly effective and innovative sales, product, and services presentations.

         excellent communicator who seamlessly interfaces with all business representatives and clientele through to executive level.

         ambitious self-starter who demonstrates sharp analytical abilities toward increasing productivity, efficiency, and quality.

 

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key areas of expertise

 

core business integration              strategic planning / analysis            high-volume sales / marketing        training / development

healthcare products / services       program / project management       policy / procedure development       client / member relations

 

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career highlights

 

         spearheaded a new distribution channel for aarp services across 5 fortune 500 carriers by creating critical selection criteria to credential face-to-face agents, along with serving as a key team member in developing a detailed proposal and assessing new service providers for the company s largest book of business approximately $300 million and 33% of total revenue.

         created a contact center integration strategy which became the blueprint for the consolidation of 130+ contact centers.

         achieved a projected $1 billion in managed revenue by negotiating new health insurance product / program contracts.

         spearheaded seamless transitioning of 4 business units within aarp pharmacy services with no member service interruptions.

         generated enhanced companywide customer service, technology / data exchange, marketing, and collaborative efforts by proactively creating and delivering 2 summit sessions for aarp service providers among 10 participating organizations.

         integrated 450+ content products for a newly acquired isyndicate, inc. within existing yellowbrix products, including drafting a business plan combining 1,000 remaining products, as well as development requirements for total successful integration.

         averaged 25% sales growth monthly and increased customer base 1,000%+ by introducing a company training program.

         yielded a 30% response rate by significantly improving customer retention and satisfaction via targeted client surveys.

         authored white paper best practices in managing content which yielded a 2% response rate and decreased costs per lead 100%.

         successfully directed closing operations for 3 mail order pharmacies with 1 million customers and $250 million in annual revenue.

         instituted an aarp health care options prescription savings service program to store confidential data for 3.3 million members.

         directed a 485,000-member pharmacy program and created a business plan resulting in a 40% post-launch increase in use.

 

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professional synopsis

 

aarp services, inc.                                                                                                                                                               2002 c present

 

director of business integration (2006 c present)

         apply dynamic leadership talents toward directing the integration of new and existing products / services and new channels into an internal asi and external multi-provider infrastructure, including creating, executing, and managing targeted strategies.

         play a vital role in building and sustaining business by leading process / systems development for financial, information technology, and administrative aspects; creating an aarp training module delivered to face-to-face agents authorized to sell branded products; and promoting a new distribution channel to internal departments to achieve smooth public launch.

         optimize operations and transitions teams efficiency by managing reviewing and reporting efforts pertaining to 4 fortune 500 health insurance carriers, including supporting transitions of long term health insurance product and pharmacy services to 2 new carriers, and directing the launch of a new comprehensive insurance product.

 

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

resume page two

 

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professional synopsis (continued)

 

aarp services, inc. (continued)                                                                                                                                     2002 c present

 

health care options operations manager (2002 c 2006)

         strategically steered framework development enabling aarp, aarp services, and health product / services providers to integrate internal / external business technologies and processes designed to gather, store, and analyze member / non-member data.

         improved aarp member experiences by directing the launch of a $3-million aarp health care options website of products and services offered by 6 companies, including leading decision-making regarding it development, security, and regulations.

         conducted on-site visits of contact centers and business operations to guarantee superior member services at all times.

         enhanced marketing and segmentation strategies to boost new member acquisition and product sales by managing the implementation of a $7-million aarp health care options marketing data warehouse.

         reestablished an aarp services vendor security program with providers, including performing regular compliance monitoring.

 

yellowbrix, inc.                                                                                                                                                                            2000 c 2002

 

sales & product training manager

         drove operations growth by directing all phases of project management, product training, customer retention, and business intelligence, including monitoring lifecycles of software products from concept phase to launch, as well as managing a 6-member team in initiating marketing assessments, lead generation campaigns, documentation / training, and competitive analysis.

         expertly researched and identified market potential for product features and pricing to meet and / or exceed revenue goals.

         demonstrated comprehensive knowledge as a software services swat team member tasked with an aggressive timeframe to develop and launch a new software product line to showcase core company technology, including creating a complete business line.

         designed input to current lead database (epicor s clientele) and developed requirements for a new customer relationship management application.

 

retired persons services, inc. (rps)                                                                                                                                      1996 c 2000

 

manager of pharmacy programs / administration

         managed 3rd party business generating $50 million+ in annual revenue; wrote quality assurance testing and requirements for software / assured interaction with procurement systems; monitored prescription data submitted to 150+ providers within a mail order pharmacy; and outlined the development cycle for preserving eligibility for 2,000+ monthly member changes.

 

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additional job history

 

reporting specialist

tdi managed care services                                                                                                                                                      1994 c 1996

second purser / office manager

carnival cruise lines                                                                                                                                                                  1992 c 1994

 

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education & professional development

 

bachelor of science in communications

clarion university of pennsylvania

 

project management / six sigma training

aarp services, inc., / american management association

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