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yyyyyy x. yyyyyy

                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com                     

 

career objective                              

results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

profile                                                

ø  over 14 years of government and private sector information technology experience ranging from installing, configuring and troubleshooting network systems, with expertise in microsoft exchange

ø  efficiently identify and resolve issues with tcp/ip networks, directory synchronization, updating client s global address listing, e-mail delivery, including dial-in connections (ras) and configuration of static ip and dhcp addresses

ø  ability to assess and respond to client-specific needs; provide excellent customer service and user assistance

ø  create, execute, and document complex technological solutions and processes; collaborate with internal departments and external agencies to ensure consistently smooth operations

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

software:          windows suite nt, win2k, win2k3, win2k7, novell,  microsoft office(outlook, powerpoint, word, excel), microsoft exchange 5.5 & 2k, 2k3, 2k7, sql, veritas, unix, synsort backup express, remedy, vm ware, citrix presentation software cots, netiq, sms, scom (system center operations manager), mom, hp software (openview), first virtual meeting point  conference server

 

hardware:         network appliance (nas), san, data logic storage devices, system, cisco, dell/compaq pcs/servers, other peripherals

 

protocols:        tcp/ip, x.25, frame relay, atm, fddi, point to point, smtp, snmp, x.400, x.500, dns, ras, terminal server, codec

professional experience                

senior network analyst, iteq                                                                                                   5/01 c present

  • successfully perform a broad range of technical engineering, administration, and support functions for the department of state (dos) combine bureau processing center, a multiplatform hub for a worldwide network with 24-hour support
  • develop, implement, monitor, and troubleshoot all hardware and software for local-area networks (lan)/wide-area networks (wan); perform ongoing preventative maintenance, updates, backups and emergency repairs to minimize downtime
  • provide tier ii support for system managers and department help desk personnel; train and assist users with network, create and set up user accounts for active directory and collaboration/messaging programs, establish and enforce group policies
  • actively monitor dos worldwide network; ensure maximal security; contribute to disaster recovery plan; design and institute international network software beta test site

 

system administrator, raytheon (houston associates)                                                                         11/03 c 7/08

  • effectively supported the department of defense (dod) at the pentagon under the joint staff support center; managed the defense collaboration tool suite, a classified network 24/7 audio-visual conferencing software
  • worked closely with multiple branches of it to install and maintain off-site servers, execute network optimizations, and coordinate access allowances to network
  • offered superior customer service and end-user training, installed new applications, efficiently addressed and resolved issues, regularly inspected and updated systems

 

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yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2

 

network specialist, software technology group (stg)                                                                          12/95 c 5/01

  • oversaw installations, security measures, technical updates, and issue resolution for lan, internet, and e-mail networks for the dos network operating center
  • proficiently maintained and updated multiple client databases to facilitate customer support operations; authored and revised network procedures and documentation

 

telecommunications operator (part-time), genuity, inc.                                                                       6/99 c 11/00

  • monitored and maintained aol network supporting one million users; collaborated with telecom providers to solve problems and perform routine updates; installed routers, switches, and modems
  • tracked and compiled data to generate reports, graphs, and charts instrumental to senior management in assessing performance and following trends

                                               

lan instructor, jc computer services                                                                                                  3/94 c 12/95

  • created syllabus and user development  plans for adult-level software training; offered customized training for dos staff working with proprietary applications
  • worked in help desk aiding customers with a diverse range of needs; managed lan training software

 

education                                           

strayer university, suitland, md                                                                                                             2002 c present

prince george s community college, largo, md                                                                                     0000 xxxxxx xxxx , xxxx , xxxxx 00000

~ credentials/certifications~

diploma, tesst electronic, hyattsville, md

mcp, microsoft certified desktop support technician

mcts exchange 2007

mcsa 2003

mcse 2003

 

 

 


 

 

yyyyyy x. yyyyyy

                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com                     

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in network administration, plus an extensive background in customer service, help desk, and support.  i excel at installing, configuring, maintaining, monitoring, and troubleshooting a diverse range networks, including lan/wan, e-mail, and microsoft exchange.  my dynamic communication skills along with my strong technical aptitude have consistently proven instrumental in my success at efficiently identifying and resolving potential issues, thereby minimizing downtime for critical, 24/7 networks.  additionally, i am highly effective at responding to client-specific needs.  to complement this background, i offer significant professional training and certification.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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