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career objective
results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance
profile
ø over 14 years of government and private sector information technology experience ranging from installing, configuring and troubleshooting network systems, with expertise in microsoft exchange
ø efficiently identify and resolve issues with tcp/ip networks, directory synchronization, updating client s global address listing, e-mail delivery, including dial-in connections (ras) and configuration of static ip and dhcp addresses
ø ability to assess and respond to client-specific needs; provide excellent customer service and user assistance
ø create, execute, and document complex technological solutions and processes; collaborate with internal departments and external agencies to ensure consistently smooth operations
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
software: windows suite nt, win2k, win2k3, win2k7, novell, microsoft office(outlook, powerpoint, word, excel), microsoft exchange 5.5 & 2k, 2k3, 2k7, sql, veritas, unix, synsort backup express, remedy, vm ware, citrix presentation software cots, netiq, sms, scom (system center operations manager), mom, hp software (openview), first virtual meeting point conference server
hardware: network appliance (nas), san, data logic storage devices, system, cisco, dell/compaq pcs/servers, other peripherals
protocols: tcp/ip, x.25, frame relay, atm, fddi, point to point, smtp, snmp, x.400, x.500, dns, ras, terminal server, codec
professional experience
senior network analyst, iteq 5/01 c present
- successfully perform a broad range of technical engineering, administration, and support functions for the department of state (dos) combine bureau processing center, a multiplatform hub for a worldwide network with 24-hour support
- develop, implement, monitor, and troubleshoot all hardware and software for local-area networks (lan)/wide-area networks (wan); perform ongoing preventative maintenance, updates, backups and emergency repairs to minimize downtime
- provide tier ii support for system managers and department help desk personnel; train and assist users with network, create and set up user accounts for active directory and collaboration/messaging programs, establish and enforce group policies
- actively monitor dos worldwide network; ensure maximal security; contribute to disaster recovery plan; design and institute international network software beta test site
system administrator, raytheon (houston associates) 11/03 c 7/08
- effectively supported the department of defense (dod) at the pentagon under the joint staff support center; managed the defense collaboration tool suite, a classified network 24/7 audio-visual conferencing software
- worked closely with multiple branches of it to install and maintain off-site servers, execute network optimizations, and coordinate access allowances to network
- offered superior customer service and end-user training, installed new applications, efficiently addressed and resolved issues, regularly inspected and updated systems
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network specialist, software technology group (stg) 12/95 c 5/01
- oversaw installations, security measures, technical updates, and issue resolution for lan, internet, and e-mail networks for the dos network operating center
- proficiently maintained and updated multiple client databases to facilitate customer support operations; authored and revised network procedures and documentation
telecommunications operator (part-time), genuity, inc. 6/99 c 11/00
- monitored and maintained aol network supporting one million users; collaborated with telecom providers to solve problems and perform routine updates; installed routers, switches, and modems
- tracked and compiled data to generate reports, graphs, and charts instrumental to senior management in assessing performance and following trends
lan instructor, jc computer services 3/94 c 12/95
- created syllabus and user development plans for adult-level software training; offered customized training for dos staff working with proprietary applications
- worked in help desk aiding customers with a diverse range of needs; managed lan training software
education
strayer university, suitland, md 2002 c present
prince george s community college, largo, md 0000
xxxxxx xxxx , xxxx , xxxxx 00000
~ credentials/certifications~
diploma, tesst electronic, hyattsville, md
mcp, microsoft certified desktop support technician
mcts exchange 2007
mcsa 2003
mcse 2003
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in network administration, plus an extensive background in customer service, help desk, and support. i excel at installing, configuring, maintaining, monitoring, and troubleshooting a diverse range networks, including lan/wan, e-mail, and microsoft exchange. my dynamic communication skills along with my strong technical aptitude have consistently proven instrumental in my success at efficiently identifying and resolving potential issues, thereby minimizing downtime for critical, 24/7 networks. additionally, i am highly effective at responding to client-specific needs. to complement this background, i offer significant professional training and certification.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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