yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
driven professional eager to contribute talents toward supporting the employer in optimizing performance.
ø over ten years of successful business background.
ø career built in highly competitive economic sectors.
ø strong record of promotion.
ø expertise in effective customer service.
ø consistently achieve challenging revenue quotas.
ø accomplished leader, networker and manager.
ø background in presentation delivery to diverse potential clientele.
ø adept in capturing new markets and accounts.
ø expertise in all facets of effective marketing plan development and implementation.
ø leader and developer of highly efficient staffs.
ø extensive background in client relations and account management.
ø consistently meet/exceed challenging business objectives.
ø proven accomplishments in building market share and recognition.
ø well-organized multi-tasker with strong detail orientation.
ø proficient in advanced business software applications.
national semiconductor, south portland, me 2008 c present
manufacturing technician i
recruited to operate production tools and factory facility.
facilitate manufacture of high quality semiconductors.
selected for total productive maintenance team.
rent-a-center, westbrook, me 2004 c 2008
store manager (dates)
promoted to oversee daily operations of retail unit.
manage all functions including sales, promotion, finance and collections.
trained and mentored staff of four.
inside/outside credit / sales manager (dates)
advanced to frontline management assignment.
facilitated account manager performance.
successfully achieved credit operations objectives.
ensured currency of collections.
attained ambitious customer relations goals.
- continued -
yyyyyy x. yyyyyy
account manager (dates)
delivered revenues meeting/exceeding quotas while achieving strict credit guidelines.
advancetel direct, auburn, me 2003 c 2004
customer service representative (dates)
promoted to conduct daily customer phone contact.
successfully traced packages and resolved credit issues.
handled escalated situations on a consistent basis.
customer service shift supervisor (dates)
proactively trained, scheduled and led a top-performing 12-member staff to maximize shift productivity.
prior to 2003, served as retail wireless consultant, us cellular, waterville, me, and in increasingly responsible assignments focusing on customer service and technical support with microdyne, augusta, me. in these assignments, built outstanding retail sales, customer service, technical issue resolution and team leadership skill sets.
numerous corporate-sponsored management and leadership seminars.
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