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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx xxx-xxx-xxxx


Results-driven Executive eager to contribute expertise in driving Operations, Business Development, P&L, and Team Building initiatives toward actively collaborating with a progressive organization in maximizing bottom-line performance. ~


Qualifications Profile


         Substantial business acumen with measurable accomplishments in delivering strong revenues and profitability within highly competitive markets.

         Adept at strategic planning, budget administration, quality control, reporting, and compliance.

         Plan, analyze, define and implement policies, strategies and procedures to optimize company reputation, competitive positioning, operational performance, and personnel productivity.

         Outstanding presentation, negotiation, interpersonal, and problem solving skills.  

         Possess strong communication skills vital to determining and responding to clients needs and forging profitable relationships.

         Excel in conducting due diligence reviews of companies being considered for merger and/or acquisition, interpreting and assessing taxation rules and regulations, and reviewing complex business contracts.

         Successfully directed major renovation of Cardozo and Cavalier Hotels as well as Oceanfront Apartments, exhibiting superior organizational and project leadership talents.

         Applied considerable P&L management expertise to co-manage hotel and restaurant operations for Carlyle and Leslie Hotels.


Professional Experience


JPMorgan Chase, Fort Worth, TX, 1997 to  2008

Vice President C Operations Manager

         Spearheaded daily call center operations which received and processed an average of 175,000 calls per week servicing portfolio of three million loans.

         Oversaw staffing/hiring, training and development, coaching, performance management and supervision of 300 customer service representatives.

         Championed broad-based process improvements to streamline, expedite and optimize reporting, service levels, average handle time, sales and customer satisfaction.

         Diligently managed and monitored National Lease Tax Operations compliance inclusive of systems administration and training.

         Seamlessly steered merger of Chase and Bank One auto finance operations.

         Leveraged solid analytical and administrative skills to manage lease-end servicing such as payoffs, lease turn-in, and end-of-term billing.

         Appointed as Chair of Tax Committee for Association of Consumer Vehicle Lessors (ACVL).


Prior background includes 6+ years as Vice President of The Royale Group/Cavanaugh Communities.


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx xxx-xxx-xxxx









Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a senior management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


I bring to you a considerable management background, exemplary proficiency in developing and leading top-performing employees, and an excellent blend of talents in operations management, steering efficiency improvements, reducing operating expenses, and meeting revenue and profit targets. To complement these qualifications, I offer first-rate forecasting, strategic planning, and critical thinking skills which are paramount in a <insert job title/position>role.    


As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet. 






Yyyyyy x. yyyyyy

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