results-driven and solutions-focused team player desiring a challenging senior-level sales / management / customer service support role within a dynamic aviation / travel organization where previous experience can merge toward the active achievement of exciting new business opportunities for continual operational growth.
ø offer 20 years of combined experience in senior-level organizational management and executive assistant roles, including expertise within strategic analysis, administrative support, and client relations capacities.
ø create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate objectives.
ø communicate a company s vision, value, and goals in order to profitably ensure both a consistently successful operational performance and a continually satisfied and loyal customer base.
ø prioritize, manage, and complete multiple assignments within fast-paced, high-pressure situations in order to meet set deadlines while maintaining a consistently commendable work ethic.
ø spearheaded the organizational restructuring of a fast-paced, high-volume executive / business flight charter and vacation air travel company, including developing and implementing strategic operational policies and procedures, recruiting and hiring exceptional personnel, and performing all flight planning software upgrades.
ø optimally refined the on-board experience for clients by effectively applying both staff and amenity changes to subsequently achieve profits which set a nine-year company record of almost $1 million in sales per month.
ø effectively represented an outstanding image of the company which led to solid internal and external client relationships, as well as maximizing operational profitability and securing industry dominance by proactively attending local tradeshows and events.
ø attained an executive-level promotion overseeing chicago, il-, st. louis, mo-, and columbus, oh-based offices within a nationwide executive charter and aircraft sales organization, along with ensuring a seamless operational process between divisions.
ø successfully developed and preserved high-profile charter sales prospects, including utilizing excellent interpersonal relationship-building skills toward actively building profitable relationships designed to develop new business opportunities for continued marketplace presence.
ø developed and maintained valuable associations with high-profile companies and celebrity / vip clients, including accurately scheduling private air charter activities and efficiently assigning aircraft and flight crews.
ø coordinated all essential routing, international handling, catering, hotel accommodations, and ground transportation for clients, as well as maintaining responsibility for invoicing and service follow-up activities.
ø effectively performed executive-level administrative support within a quality aviation products provider, including providing optimal client relations, overseeing all production processes, coordinating material supply ordering, and ensuring consistent on-time job completion.
~ additional administrative / customer service roles held prior to 1996 ~
member of board of directors, angel aid charity organization (2006 c present)
successfully raise money and public awareness for children with deadly mps disease (mucchopolysaccridosis)
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