yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx   abc@xyz.com

 

objective

technical services professional eager to contribute expertise, project management and staff supervision capacities in a challenging managerial assignment actively supporting and maximizing organizational performance.

 

career profile

ø  record of progression to positions of wide-ranging responsibility and authority.

ø  adept in all facets of technical service support in communications and information technology.

ø  knowledgeable in interfacing with and aiding multiple users.

ø  skilled in firewall, database, desktop, network, pbx, laptop and communications environments.

ø  strong team contributor and role model.

ø  extensive and successful record in managing effective operations in high volume environments.

ø  outstanding competence in communications, presentations and policy/procedures.

ø  skilled in working directly with internal customers and resolving issues in a successful manner.

ø  well-organized, multi-tasking professional.

ø  exceptional capacity to develop relationships with a diverse target population.

ø  strong detail orientation.

ø  multiple dell expert certifications.

 

professional experience

wrb communications, chantilly, va                                                                                          2007 - present

technical services administrator

       recruited to serve in multiple technical service roles.

       deliver timely and accurate assistance on a consistent basis.

       track and compile technical service requests to maintain unit operations.

       designated as technical liaison for project managers/supervisors.

       oversee upgrades to firewall, network, pbx, server, database, laptop, desktop and/or telecommunications settings.

       perform technical liaison to corporate management concerning changes to network/telecommunications settings.

       orchestrate technical liaison, in cooperation with director of technical services, to technical vendors.

       ensure accurate changes/repairs to information and telecommunications equipment.

       tasked to evaluate issues and troubleshoot repairs for telephone, network and servers.

       coordinate/use oracle database and vendor data to resolve technical problems.

       maintain currency of it, telecommunications equipment/software.

       perform system maintenance, security patches and upgrades during scheduled downtimes.

       develop processes ensuring backups are completed daily.

       drive proper usage of backup procedures.

       play key role, with director of technical services, in updating/revising technical manuals to latest configurations and procedures.

       selected to act in on-call status for technical issues due to outstanding knowledge and performance.

       named to key committees focusing on performance, productivity and enhanced technical service.

 

 

 

- continued -

 

 

 

 

 

 

yyyyyy x. yyyyyy

page two

 

 

 

 

absolute computer solutions, oakton, va                                                                                     2004 - 2007

field technician

       retained to travel to client sites to troubleshoot computer issues covering both hardware and software.

       successfully built, repaired and maintained desktops and servers.

       effectively re-imaged desktops.

       conducted back-ups of existing data.

       facilitated efficient maintenance/repairs on printers and fax machines.

       gained expertise in microsoft office 2000/2003, server 2000/2003 and windows 2000/xp professional. 

       designated to provide support for blackberry issues.

       assumed responsibility as network administrator for three clients.

       aided installation of cat 5e cables for networks and telephone cat 3.

 

 

certifications

dell certified systems expert

dell foundation 2007 desktops

basic wireless technology

dell m5200n printer

dell 1700/1700n printer

dell 1600n printer

dell esd (electrostatic discharge)

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx   abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a technical service management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over four years of progressively responsible assignments in providing technical service in the communications and it sectors.  to complement this background, i possess demonstrated expertise in desktop, laptop, database, network and pbx systems, including issue identification and resolution on a timely and accurate basis.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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