~  Dedicated Insurance Professional with impressive academic credentials eager to contribute

Claims Management talents, Personnel Leadership abilities, and Litigation skills toward supporting a dynamic company in optimizing bottom-line performance. ~

 

 

Extensive Property & Casualty claims insurance experience including Personal Lines and Commercial General Liability (i.e. issuance of Reservation of Rights letters and Declination of coverage letters). Highly skilled in interpreting highly complex insurance contracts and policy provisions. Substantial operations and personnel management experience; adept at managing budgets exceeding $2M and directing efforts of more 120 personnel. Excel in hiring, training, motivating, evaluating, and coaching staff to achieve or exceed departmental and company goals and objectives. Proven expertise in enforcing regulatory compliance, and accurately interpreting existing and proposed legislation specific to the insurance agency. Strong experience in litigation management including guiding outside counsel in preparing cases for trial. Outstanding blend of planning, analytical, communication, interpersonal and negotiating skills.

 

Selected Achievements:

 

         Consistently captured between $50K and $100K in savings on annual legal expenses through proficiency in risk/claims management.

         Instituted and/or overhauled departmental policies and procedures, and introduced mediation activities to secure immediate savings of $120K+.

         Expertly negotiated contract disputes to save company $150K in outside counsel expenses.

         Innovatively formulated database to archive all Georgia-Pacific warranties for Building Product segment, significantly improving productivity and accelerating access to critical data.

         Championed transitional organization plan to streamline claims and subrogation policies and procedures for Southern General Insurance Company.

         Currently responsible for 678 soldiers as Lieutenant Colonel and Battalion Commander with U.S. Army Reserves.

 

 

Georgia Pacific, Atlanta, GA, 1997 to Present

Product Liability and Warranty Claims Manager

         Spearhead product liability and warranty claims for Building Products division spanning 50 states.

         Resourcefully create and implement effective and compliant product liability and warranty claims procedures for division.

         Continually strive to enhance and optimize claim handling through strategic planning initiatives, customer service improvements, and product knowledge training.

 

Continued

 

 

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Professional Experience continued

 

         Collaboratively work with corporate counsel in developing warranties for new and existing product lines.

         Project-managed implementation and roll-out of claims database for division.

         Manage litigation cases and outside legal counsel budgets for division.

 

Southern General Insurance Company, Marietta, GA, 1996 to 1997

Liability Claims Supervisor

• Applied sharp leadership talents toward training, motivating, coaching and managing team of Bodily Injury and Property Adjusters.
• Conducted performance evaluations, assigned claims, and defined organizational structure for job responsibilities and systems to support quality improvement efforts.
• Played an integral role in creating and launching New Hire training program which clearly instructs staff in procedures for personal lines/auto, subrogation and liability claims.
• Conducted file audits to analyze, enhance and expedite claim process, and as well as ensure proper handling procedures.

 

 

                   

 

 

Prior Background:

 

Independent Insurance Agent

Advanced Insurers, Marietta, GA, 1995 to 1996

 

Senior Multi-Line Liability Claims Representative

Aetna Life & Casualty Insurance, Atlanta, GA, 1986 to 1995

 

Lieutenant Colonel, Battalion Commander

United States Army Reserves, 1985 to Present

 

 

Master of Business Administration, Mercer University, Atlanta, GA

 

Master of Leadership Management, Command General Staff College, Fort Leavenworth, KS

 

Bachelor of Science, Savannah State University, Savannah, GA