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yyyyyy x. yyyyyy


48b lundys lane - kingston, on k7k 4g3


resume bar.jpgobjective

results-driven customer service professional eager to contribute expertise in operations, team building and management toward actively supporting a progressive organization in optimizing bottom-line performance

resume bar.jpgprofile

ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability

ø  successfully hire, train/develop, mentor and lead top-performing teams committed to providing superior service

ø  excel at interacting with broad populations including senior management, staff and customers

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments

ø  demonstrate active problem solving and listening skills; diffuse difficult customer situations with tact and ease

ø  proficient in squirrel and profitek

professional experienceresume bar.jpg

district manager - caf ami group, vancouver, bc                                                                          2007-2009

  strategically planned and coordinated workflow of 4 cafes that generated $250k monthly, with strong focus on optimizing productivity, efficiency and performance

  maximized use of human resources while controlling labor costs and meeting customer needs

  hired, trained and motivated all staff, supervisors and managers, playing an instrumental role their development  

  designed, developed and launched weekly and monthly sales reports, inventories, ordering, food costing and scheduling, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines


assistant food & beverage manager - hastings racecourse, vancouver, bc                                   2004-2006

  directly managed 120 unionized employees, as well as the catering manager, restaurant manager and the concession manager for a racecourse with 5 bars, 8 concession stands, 2 restaurants and 6 catering venues

  spearheaded diverse managerial activities including staffing, training, performance evaluation and scheduling

  oversaw alcoholic beverage ordering, inventory and payroll to minimize costs while boosting bottom-line profits


head server - la fourchette caf , vancouver, bc                                                                            2003-2006

  contributed detail orientation and organizational skills in supporting a fast-paced, high-end greek restaurant

  proactively built and established key relationships and liaised effectively with senior management, staff and guests


floor manager - carnegies, vancouver, bc                                                                                      2002-2003

  innovatively designed, developed and executed targeted hiring and marketing strategies to promote live bands

  steered menu specials, costing, inventory and ordering, illustrating strong ability to manage multiple functions


server & bartender - hamilton street grill, vancouver, bc                                                                2001-2002

  promptly and professionally greeted and served customers and established a friendly dining environment


floor manager - wazubee caf , vancouver, bc                                                                               2000-2001

  streamlined workflow by applying sharp business acumen toward overseeing daily operations


assistant manager & wholesaler - designs by naomi, toronto, ontario                                           1997-2000

  contributed solid human resource management skills toward screening candidates and recommending and hiring new staff as well as conducting performance evaluations and training new hires to build productive teams

  played instrumental role in supporting operations by collaborating with owners to launch wholesale strategies


additional experience


english teacher - roppongi, tokyo, japan                                                                                    

head server - big c grill, vancouver, bc

wholesaler - worlds & tribes, vancouver, bc

resume bar.jpgeducation & professional training

child & youth worker, george brown college, toronto ontario, 1999

ossd, collegiate institute & vocational school, 1997

serving it right, 2000

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