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yyyyyy x. yyyyyy
xxx-xxx-xxxx
48b lundys lane - kingston,
on k7k 4g3
abc@xyz.com
objective
results-driven customer service professional eager to contribute expertise in operations, team building and management toward actively supporting a progressive organization in optimizing bottom-line performance
profile
ø effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability
ø successfully hire, train/develop, mentor and lead top-performing teams committed to providing superior service
ø excel at interacting with broad populations including senior management, staff and customers
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments
ø demonstrate active problem solving and listening skills; diffuse difficult customer situations with tact and ease
ø proficient in squirrel and profitek
professional experience
district manager - caf ami group, vancouver, bc 2007-2009
strategically planned and coordinated workflow of 4 cafes that generated $250k monthly, with strong focus on optimizing productivity, efficiency and performance
maximized use of human resources while controlling labor costs and meeting customer needs
hired, trained and motivated all staff, supervisors and managers, playing an instrumental role their development
designed, developed and launched weekly and monthly sales reports, inventories, ordering, food costing and scheduling, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines
assistant food & beverage manager - hastings racecourse, vancouver, bc 2004-2006
directly managed 120 unionized employees, as well as the catering manager, restaurant manager and the concession manager for a racecourse with 5 bars, 8 concession stands, 2 restaurants and 6 catering venues
spearheaded diverse managerial activities including staffing, training, performance evaluation and scheduling
oversaw alcoholic beverage ordering, inventory and payroll to minimize costs while boosting bottom-line profits
head server - la fourchette caf , vancouver, bc 2003-2006
contributed detail orientation and organizational skills in supporting a fast-paced, high-end greek restaurant
proactively built and established key relationships and liaised effectively with senior management, staff and guests
floor manager - carnegies, vancouver, bc 2002-2003
innovatively designed, developed and executed targeted hiring and marketing strategies to promote live bands
steered menu specials, costing, inventory and ordering, illustrating strong ability to manage multiple functions
server & bartender - hamilton street grill, vancouver, bc 2001-2002
promptly and professionally greeted and served customers and established a friendly dining environment
floor manager - wazubee caf , vancouver, bc 2000-2001
streamlined workflow by applying sharp business acumen toward overseeing daily operations
assistant manager & wholesaler - designs by naomi, toronto, ontario 1997-2000
contributed solid human resource management skills toward screening candidates and recommending and hiring new staff as well as conducting performance evaluations and training new hires to build productive teams
played instrumental role in supporting operations by collaborating with owners to launch wholesale strategies
additional experience
english teacher - roppongi, tokyo, japan
head server - big c grill, vancouver, bc
wholesaler - worlds & tribes, vancouver, bc
education & professional training
child & youth worker, george brown college, toronto ontario, 1999
ossd, collegiate institute & vocational school, 1997
serving it right, 2000
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