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0000 xxxxxx xxxx , xxxx , xxxxx 00000


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-oriented professional eager to contribute exceptional project management, client servicing and clerical skills toward optimizing operations of a progressive organization.


ø  offer solid experience in office administration, with comprehensive customer service background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively support motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

professional experience

independent contractor - helpmates staffing                                                                      2002

  contributed sharp analytical and organizational skills in coordinating, analyzing, prioritizing and processing invoices. 

  exhibited solid leadership qualities in managing diverse clerical functions including filing, processing mail, ordering supplies, data entry and word processing.

  applied advanced communication skills toward acting as first point of contact in responding to customer inquiries and preparing business correspondence.


insurance verification representative - zc sterling                                                             2001

  conducted comprehensive research and analysis to verify information, including conducting outbound phone calls to insurance companies and agents, demonstrating detail orientation and decision making skills in achieving operational goals and timelines.

  updated policyholder s insurance information and exceptions into a proprietary insurance management system, with strong focus on accuracy, productivity and efficiency. 


hairstylist intern - carlton hair international                                                              2000-2001

  actively assisted professional stylists at a high-service hair salon, supporting all aspects of daily operations. 

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.


secretary - lufkin industries, inc.                                                                                         1999-2000

  illustrating strong communication and interpersonal relation skills, relied upon to greet vendors, customers and visitors, answer phones, handle customer complaints, and place detailed orders.

  innovatively created and implemented an detailed office filing system, instrumental to boosting productivity and efficiency.

  steered account payable and receivable and office supply inventory.

  effectively planned, coordinated and facilitated transportation and travel arrangements for the regional manager. 


data entry specialist - safeguard health enterprise                                                             1998-1999

  maintained full accountability for inputting and updating customer information regarding dental insurance, further illustrating ability to manage multiple functions. 

  contributed detail orientation and organizational skills in batching and filing customer information sheets alphabetically.

technical skills

typing speed: 40 wpm; 10-key proficient; microsoft office, including excel, word, and outlook


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