results-driven credit / collection operations manager and compliance analyst / specialist eager to contribute
expertise toward supporting an employer in maximizing receivables and mitigating risk as a key team member.
ø optimize operational performance by demonstrating exceptional analytical proficiencies, superior decision-making abilities, outstanding troubleshooting techniques, and solid interpersonal relations skills.
ø adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing and coordinating team-driven workflow to maximize productivity, efficiency, and quality.
ø create and implement best practice methodologies and continuous improvement programs to achieve tactical and cost-effective alignment with overall corporate objectives.
ø holds office administration certificate from harh vo-technical school; completed extensive professional coursework at southeast community college, as well as rigorous independent seminars and industry-wide training.
ø proficient in ms office (word, excel, powerpoint, outlook), atlas, osics, debt buyer, focus, caats, win, artiva, and lucent system; willing to learn / master additional programs as necessary.
ø increased generated revenue and prevented numerous lawsuits by developing and implementing an innovative compliance dispute verification program designed to handle escalated dispute calls and correspondence.
ø apply broad-based knowledge of the fair debt collection practices act, the fair credit reporting act, glba, and corporate-based compliance policies toward successfully overseeing all incoming regulatory, attorney-related, and escalated consumer complaints, including managing litigation threats due to act violations.
ø utilize solid organizational talents to respond to various complaints by performing comprehensive account research, along with liaising between regulatory agencies and / or attorneys to maintain seamless business processes.
ø proficiently communicate with attorneys and paralegals within a wide-ranging litigation network to ensure strict adherence with federal and state laws and set corporate policies and procedures.
ø drive operational success by developing objective fair credit reporting act reporting policies and procedures, including cohesively supporting executive-level management in decision-making processes.
ø implement dynamically effective debt collections / credit reporting training programs for all personnel, including developing, implementing, and maintaining high-quality standards for all associates.
ø contribute resourceful interpersonal relations skills toward mediating between company and clients regarding specific training and compliance-related policies to maintain mutually beneficial professional associations at all times.
ø strategically and persuasively negotiate pending litigation settlement offers to achieve optimal outcomes; efficiently prepare / approve detailed settlement releases.
ø effectively handle all incoming fraud claims, including promptly mailing affidavits and notifying clients and credit reporting bureaus regarding specific claims.
ø respond to government-based requests for specific osics or ors-oriented consumer information; actively reply to client-specific automated consumer dispute verifications (acdvs) received through the e-oscar system.
ø efficiently prepare formal complaint investigation forms for complaints received within a compliance department, including creating monthly reports and accounting expenses related to litigation, regulatory / attorney complaints, and escalated consumer complaints.
ø optimally collaborated with estate executors to profitably negotiate payments and settlement offers to mutually benefit both client and business operations.
ø steered organizational efforts by successfully overseeing comprehensive activities within deceased accounts, including accurately researching / determining date of death and county of estate jurisdiction; prepared all essential proof of claims (pocs) and forwarded data to probate courts.
~ additional professional roles held prior to 2001 ~
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