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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Well-rounded and dependable individual with valuable experience seeks new challenge
and opportunity to apply consummate skills in Management, Sales and Customer Service.
♦ Key areas of Expertise ♦
Sales
Strategic Marketing
Document Management
Policy & Procedure Development
Technical Support
Presentations
Leadership and Training
Personnel Management
Human Resources
Event Coordination
Travel Arrangements
Customer Service
yyyyyy x. yyyyyy
Professional Profile
Escalate business development utilizing various sales techniques and marketing strategies which increase productivity and revenue growth; consistently meet and exceed goals and objectives
Expand clientele by securing high-profit accounts while maintaining existing customer base through exemplary account management and customer service
Self-motivated with proven leadership qualities; supervise team players, manage schedules, and establish and maintain strong work teams and customer relationships
Communicate technical and complex information easily and concisely; fluent in English and Spanish, advanced Portuguese, and rudimentary French
Organized and detail-oriented; prepare presentations, coordinate events, travel arrangements, direct meetings, create corporate policies and training procedures, and design tracking systems
Versatile multi-tasker; provide quotations, process orders, prepare reports, conduct sales analysis, and provide technical support
Exhibit proficiency in translating individual needs into responsive, concrete solutions; offer solid track record based on professionalism, thoroughness, and dedication
yyyyyy x. yyyyyy
Employment History
Topquadrant ▪ Alexandria, VA 08/2008 C Present
Sales Assistant 09/2009 C Present
Increased sales by 7%; initiated and enhanced lead-generation and sales tracking techniques
Commended for efficiently designing quality, comprehensive presentations, new tracking systems, and reports
Achieved outstanding ratings on bi-annual reviews; recognized for high-quality work, organizational strengths, and exceptional customer service
Skillfully manage sales data, prepare progress reports and conduct monthly sales analysis
Key player in processing orders, providing quotes and ordering work schedules
Boost business development through testing and validating a proprietary online purchase system
Demonstrate superior customer service skills while managing billing questions, payment requests, and general concerns; establish relationships with key decision makers and coordinate customers with customized solutions
Business Operations Assistant 08/2008 C 07/2009
Escalated business development by aiding in development of standardized disciplinary procedures and tracking systems, writing corporate polices, and designing HR policies, orientation, and training procedures
Increased productivity and efficiency; implemented and enhanced Groove spaces providing easier access to information
Served as liaison ensuring essential communication and technical support for all departments
Versatile team player who provided support to executive level management, and organized scheduling, training, seminars and conferences; successfully coordinated travel arrangements, itineraries, corporate meetings and agendas
Effectively managed Human Resources for team of 21employees including personal records and leave of absence
Teller/Teller Coordinator/Services Specialist/Lobby Manager 05/2004 C 02/2008
Bank of America ▪ Arlington, VA
Awarded #1 Teller Coordinator in Division; achieved the greatest accuracy and customer satisfaction rating
Developed positive customer relationships; consistently increased revenue growth, and established and maintained strong customer base
Demonstrated superior personnel management qualities and met and exceeded goals and expectations; supervised 11 tellers, provided accurate teller operation training, and led teller meetings
Served as successful liaison between Tellers and Personal Account Managers; communicated requirements necessary to improve banking goals
yyyyyy x. yyyyyy
Volunteer Activities
Marketing/Fundraising Associate, Bridge To Freedom Foundation ▪ Fairfax, VA 02/2009 C Present
Supported outreach, conducted research and event coordination, and developed media relationships
Assistant, The World Bank ▪ Washington, D.C.
Aided Matthew Henson Earth Conservation Center in cleaning and maintenance of the Anacostia River
Tutor, Iglesia Bethel ▪ San Miguel, El Salvador
Taught students courses in English and Spanish; assisted in class preparation, tests, and lesson planning
yyyyyy x. yyyyyy
Computer Skills
Proficient in Microsoft Office, Web 2.0, Groove, QuickBooks Pro, Adobe Photoshop CS2, Flash, LexisNexis, Mac, POS Systems, and database and electronic marketing tools
yyyyyy x. yyyyyy
Education
Bachelor of Arts in Communication 2008
George Mason University ▪ Fairfax, VA
Major in Public Relations
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