Dedicated Management Executive eager to contribute excellent clinical background as well as

talents in strategic planning, operations, and project management toward supporting a

dynamic organization in optimizing bottom-line performance .

 

 

Proficiency in driving quality-driven and cost-effective hospital operations inclusive of program and project management, safety, budget administration, staff management, and policy and procedure development. Possess comprehensive clinical experience and proven achievements in orchestrating measurable process improvements. Excellent capabilities in team leadership and motivation and cross-departmental relationship-building; considerable facilitation skills. Highly skilled in steering innovative technology-based and operational procedures to accelerate workflow, reduce expenses, heighten quality of care, and improve satisfaction levels of both staff and patients.

 

Selected Achievements:

            Championed efforts for Pennsylvania Hospital to receive Blue Distinction in Hip & Knee Surgery and Spine Surgery.

            Project-managed implementation of Kronos Workforce Time & Attendance solution at Pennsylvania Hospital, successfully expediting forecasted deployment by six weeks.

            Cost-effectively managed $4.3M budget as Nurse Manager of Intermediate Critical Care Unit.

            Leveraged advanced talents in quality and safety management to devise and implement process to improve completion rate of Medical Reconciliation Form on Critical Care Step-down Unit from 75% to 95%.

            As active member of UTI task force, won 2009 UPHS Quality Award for Decreased Catheter-Related Urinary Tract Infection.

            Increased pressure ulcer prevention interventions from 88% to 100% in one year.

            Led efforts to increase completion pain assessments from 79% to 100% in one year.

            Improved Press Ganey (patient satisfaction) score from average of 89.3 to average of 91.7.

            Partnered with Clinical Director to plan, develop and implement first Monitored Transport Team at Pennsylvania Hospital.

            Supported Program Coordinator in application process and on-site review for Bariatric Surgery Program to earn Bariatric Surgery Center of Excellence designation in 2007.

 

 

Pennsylvania Hospital, Penn Medicine Health System, Philadelphia, PA, 2002 to Present

Orthopedic Service Line Coordinator, 3B Orthopedics and Penn Orthopedics (2009 to Present)

            Spearhead hands-on operational monitoring and management for Orthopedic Surgical Program serving more than 3,000 patients per year.

            Chair weekly cross-departmental Orthopedic Operations Task Force and closely monitor patient satisfaction and quality data for program.

            Team with senior leadership of Pennsylvania Hospital and senior partners of the Orthopedic Department of Surgery in extensive strategic planning efforts.

            As Radiology liaison, collaboratively coordinated Syngo X-ray application implementation.

            Played an integral role in Outpatient Sunrise Orders go-live implementation.

 

Continued

 

 

 

Professional Experience continued Yyyyyy x. yyyyyy, Page 2 of 2

 

            Collaboratively realigned OR support staff to streamline operations and elevate quality of care.

            Improved coordination of surgery scheduling and CPT code entry in Surgeons Office to generate correct ticket in CPD for instrumentation and supplies delivery to OR.

 

Entity Project Lead Human Resources and Finance System-Wide Project (2008 to 2009)

• As Chair of Business Readiness Team, led assembly of communication plan for project roll-out.
• Oversaw 24/7 operational needs of entity through assessment, development, testing, training and roll-out of Kronos system.
• Facilitated organization-wide efforts to prepare staff for new time & attendance program.

 

Nurse Manager, Intermediate Critical Care Unit (2006 to 2008)

• Effectively maintained FTEs and supplies by 1.5% below budget at FY08 year-end.
• Submitted proposal in 3^rd quarter of FY08 which resulted in immediate approval of 4.5 FTEs and an additional 4.5 FTEs for FY09.
• Directed full-scope unit operations inclusive of human resources, staffing, training, payroll, supply management, quality of care, staff satisfaction, and performance appraisals for 55 personnel.
• Instrumental in coordinating seamless go-live implementations for Sunrise and Navicare solutions on Intermediate Critical Care Unit.
• Co-developed and efficiently led roll-out and implementation of Foley Catheter and Urinary Tract Infection initiative on Critical Care Step-down Unit; reduced baseline of 766 catheter days to 480.

• Led Unit-Based Clinical Leadership Team, and cooperated with Physician Partner, Unit Educator and Quality Coordinator to initiate daily unit multi-disciplinary rounds.

 

Clinical Nurse Educator (2004 to 2006)

• Supported Program Director in standardizing Bariatric Surgery Program and independently established clinical guidelines and protocols for Gastric Bypass Program.
• Piloted first Interdisciplinary Grand Rounds at hospital, bringing together physicians, nursing and other ancillary areas into same forum for case presentation and discussion.
• Participated in facilitating efficient hospital-wide go-live process for Sunrise implementation.
• Joined forced with dialysis vendor to create an in-service for staff and held accountability for annual nursing staff competencies as well as training in new equipment, supplies and resources.
• Advanced from role as Staff Nurse, Orthopedic Unit and Float Team (2002 to 2004) based on exemplary performance.

 

Prior Background:

 

Independence Blue Cross (IBC), Philadelphia, PA, 2001 to 2002

Patient Care Coordinator, Utilization Management

 

Taylor Hospital, Crozer-Keystone Health System, Ridley Park, PA, 1998 to 2001

Staff Nurse, Telemetry Unit

 

 

MBA, Biotech and Health Industry Management, Pennsylvania State University, Malvern, PA, 2007

Associate Degree, Nursing, Delaware Technical and Community College, Newark, DE, 1997

Master of Education, Health Education, College of New Jersey, Trenton, NJ, 1992

Bachelor of Science, Exercise Physiology, Minor in Psychology, Ursinus College, Collegeville, PA, 1990