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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000




productive team player eager to contribute dynamic managerial, operations, administration, leadership and communications skills in a customer service role, actively supporting a progressive company in maximizing operational performance.


career profile

ø  solid experience in all phases of customer service operations.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  well organized multi-tasker.

ø  outstanding communications and presentation capacity.

ø  expertise in all facets of effective customer service.

ø  proficient in advanced business software applications including ms office suite and internet.

ø  demonstrated competence in client issue resolution.

ø  solid team player and contributor.

ø  competency in cash management, documentation and working with varied individuals.

ø  capacity in training and personnel development.

ø  knowledgeable in administrative procedures, policy implementation and daily operations.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships.

ø  deliver outstanding administrative support on a consistent basis.

ø  highly responsible and ethical.


professional experience

my 2nd home pet resort, franklin, tn                                                                                          2007 - present


       recruited to perform wide-ranging administrative and customer service duties.

       serve as first contact for clientele and the general public.

       effectively communicate organizational service offerings and policies.

days inn, columbia, tn                                                                                                                   2005 - 2007

front desk clerk

       retained to conduct front desk operations for this high volume hospitality unit.

       coordinated customer reservation and scheduling.

       provided special needs assistance as necessary.

       facilitated cash and credit transactions.

walgreens, columbia, tn                                                                                                                2003 - 2004

beauty advisor

       hired to provide specialized advisement for beauty and cosmetic products.

       evaluated customer needs and recommend appropriate otc offerings.

hechts, cool springs, tn                                                                                                                2002 - 2003

sales associate

       brought into organization to promote and sell wide array of consumer goods.

       delivered product presentations on a consistent basis.

       met customer needs and produced high levels of satisfaction.


other background

prior to 2002, served as teacher s aide, spring hill high school. presently, hold assignment as dispatcher, duck river basin fire and rescue. both organizations are in columbia, tn.



english nanny and governance school, chagrin falls, oh, 2001


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