yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
experienced business professional offering dynamic skills in management, team building, vendor relations, customer service and procurement eager to contribute to the success of a progressive organization in the role of restaurant general manager.
ø almost two decades of exceptional restaurant management experience.
ø record of promotion to assignments of increasing authority and responsibility with major national chains.
ø strong capacity in staff leadership, mentoring, training and personnel development.
ø successfully meet/exceed p&l objectives.
ø capacity to develop and launch innovative menu and food presentation initiatives.
ø skilled in the effective completion of complex food and event objectives.
ø demonstrated performance in procurement, inventory control and budgeting.
ø adept in policy/procedure design and implementation with focus on process improvement and productivity.
ø expertise in all facets of meeting and exceeding quality and sanitation requirements.
ø deliver exceptional customer service.
ø well-organized multi-tasker with strong detail orientation.
taco bell 2009 - present
direct authority/responsibility for p&l and daily operations.
strong emphasis on sales growth, training and profitability.
assess and control food/labor costs, unit expenses and material inventory.
manage all facets of daily/weekly revenues and transactions.
recruit and develop highly proficient and motivated staff personnel.
ensure exceptional customer relations while successfully resolving any/all issues.
chill s grill and bar, various locations 1993 - 2009
general manager, jacksonville, fl (2008-2009)
recruited, trained and retained employees for front-of-house and back-of-house assignments.
accountable for all customer service, proper menu matrix and food production methodologies.
ensured proper implementation of national corporate restaurant standards.
area director, upstate new york (2001-2004)
facilitated multi-unit operations for full-service restaurant units generating up to $4.4mm annual sales.
general manager, florida, new york & new jersey (1993-2001)
retained to oversee multiple restaurant units in this extensive operational territory.
met/exceeded unit revenue objectives on a consistent basis.
other career assignments have included area director, new york/new hampshire, friendly s ice cream corporation, and area director, westchester, ny, applebee s neighborhood grill and bar. in these assignments built outstanding operational, p&l, strategic planning, recruitment, training and customer service skill sets.
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