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Results-focused Financial Analyst with MBA in Finance eager to contribute expertise toward supporting the employer in optimizing business performance.
Offer progressive experience in financial analysis and client relations management, with consistent results in achieving fiscal and organizational objectives. Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures. Effectively establish and manage key relationships with decision makers and strategic partners. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.
Project Management Customer Service Financial Analysis Reconciliations
Collections Business Development Communication IT Proficiencies
Negotiations Research & Planning Resource Allocation/Administration
Comcast Cable, New Castle, DE 1999-Present
Financial Analyst/MDR (2005-Present)
Effectively track performance by comprehensively reviewing and reconciling financial statements and records and using data to define future business strategies.
Apply sharp business acumen toward defining and developing targeted strategies to optimize performance, including restructuring and improving cash reconciliation process.
Ensure accuracy and quality assurance by conducting comprehensive review of figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Collaboratively work with payment center supervisors, support services and staff accountants, exhibiting interpersonal relation skills.
Support Services Analyst (2002-2004)
Contributed subject matter expertise and solid problem-solving skills toward actively assisting clients and internal staff with billing system issues; promptly responded to customer inquiries, processed payments/refunds, and resolved problems.
Edited, corrected and processed online adjustments, further illustrating organizational skills and strong attention to detail.
Played a key role in supporting management with NSF report balancing.
Collections Representative (2001-2002)
Proactively located and contacted customers with delinquent accounts via telephone, mail, and personal visits to successfully secure payments and negotiate settlements.
Customer Service (1999-2001)
Successfully contributed to business development by using proactive telephone prospecting techniques to generate new customers and solicit sales of new and additional services and products.
Demonstrated exceptional communication and problem-solving skills in patiently resolving customer problems and calming down irate customers to prevent escalation.
Master of Business Administration, Finance - Wilmington University, Wilmington, DE
Bachelor of Science, Criminal Justice - Fayetteville State University, Fayetteville, NC
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