organized, task-oriented administrative professional with 10+ years of solid skill and capacity to handle various functions associated with identifying and meeting the needs of various customers in a fast-paced office environment. detailed and dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues and management. talent to identify the need for solutions to immediate problems and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent needed to direct and coordinate an organization's a/r and a/p activities to fund operations, maximize investments, and increase efficiency.
cash reconciliation / accounts payable and receivable / invoicing / scheduling
facilities management / year-end close outs / fiscal administration / material management
office 2000, word, excel, myob, simply accounting, schedule+, email, internet
alternative rehabilitation therapies
office manager, 2005 c present
supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
provide employees with guidance in handling complex problems and in resolving complaints.
implement departmental policies and procedural standards in conjunction with management.
discuss performance problems with employees to identify causes and to work on resolving problems.
instruct employees in job duties and company policies or arrange for training to be provided.
evaluate employees' performance and conformance to regulations and recommend appropriate personnel action.
altech engineering co.
administrative assistant, 2000 c 2005
provided high-level administrative support by conducting research, preparing statistical reports, handling data requests, preparing correspondence, receiving visitors, and scheduling meetings.
prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
greeted visitors and determined whether they should be given access to specific individuals.
read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.
performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
la-z-boy canada ltd.
office administration, 1999 c 2000
performed duties too requiring knowledge of office management systems and procedures such as answering phones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
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various contract positions (short term), 1997 c 1999
xerox, the document company ~ administrative support
aramark food services ~ finance department
action marketing ~ telemarketing sales administrator
advance rehab technology ~ reception/admin.
sidhu & volpentesta ~ admin/bookkeeping
ast canada inc.
demo/evaluation program coordinator, 1996 c 1997
tracked and monitored $750k in inventory and consistently reduced shrinkage.
education & professional development
kipling collegiate institute, business & commerce - 4 year
sheridan college, computer concepts 1 certificate - 78%
humber college, elements of edp certificate - 87%
keye productivity center, the efficient assistant, july 1991
career track, beyond secretary, september 1991
padgett thompson, the take-charge assistant, january 1992
fred pryor seminars, how to supervise people, june 1992
canadian management center, management skills for the executive secretary& administrative assistant, february 1993
skillpath seminars: managing multiple projects, objectives & deadlines certificate, january 1993
fred pryor seminars, manage priorities & meet deadlines cert., january 1993
national seminars group, leadership & supervisory skills for women certificate, june 1993
skillpath seminars, using microsoft windows certificate, december 1993
keye productivity center, basics of facilities management cert., july 1994
shl learning, excel 5.0 level 2 certificate, april 1996
shl learning, excel 5.0 level 3 certificate, june 1996
home study course, life insurance c level 1, 95%, 1997
micronet, ms project 2000 certificate, april 2003
new horizons, access 2002 (xp) level 1 certificate, feb. 2004
<<first name>> <<last name>>
<<street address, suite #>>
<<city, state zip code>>
dear <<courtesy>> <<last name>>,
it is with great confidence that i offer my years of experience in client-focused, administrative service-oriented environments toward supporting the goals of your organization. to acquaint you with my key qualifications, i am submitting my resume for review; in advance, thank you for your time and consideration.
experience in office management, administrative support, finance, bookkeeping, and client relations are the basis for my confidence that i would be a valuable asset to your organization. i consistently represent the employer in a positive manner in interfacing with broad populations within diverse settings. complementing this, i possess dynamic strategic planning, prioritization and organization skills as well as a strong attention to detail, all crucial to maximizing productivity and meeting critical timelines while maintaining high quality standards. additionally, i am a solutions-focused problem solver with a talent for quickly addressing and resolving issues to ensure optimal client satisfaction levels.
as a team member, you will find me to be a customer-focused, highly organized professional committed to supporting your success. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.
yyyyyy x. yyyyyy
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!