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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a desktop/technical support specialist assignment.



career profile

ø  b.s., computer science.

ø  certified help desk professional.

ø  award-winner for outstanding help desk support.

ø  over ten years of relevant it experience.

ø  career built in wide-ranging facets of system administration and support.

ø  adept in installation, configuration, administration and troubleshooting of advanced systems.

ø  expertise in user accounts, servers and metric driven call centers.

ø  capable of providing exceptional network/user support.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.



technology skills

system administration/support:

  • unix and linux, 2-4 years: suse, redhat, debian, solaris, digital unix
  • ms windows, 10 years
  • mac os x (tiger - snow leopard), 2 years


programming languages:

  • c, c++, perl, java, bash scripting, scheme, prolog, assembly on intel, html, cascading style sheets



  • vim, emacs, dr. scheme, ms office 95 through 2003


other applications:

  • autocad & pro/engineer: computer aided design  2d and 3d
  • rumba: mainframe terminal display
  • dameware: remote computer control
  • pace: ticket management system
  • serviceware: knowledge base



professional experience

fidelity investments, merrimack, nh                                                                                          2005 c present

techline end-user support technician

         recruited to provide outstanding support for over 1,000 applications, most customized for fidelity.

         serve as knowledge-base architect.

         skilled in supporting pipeline queue.

         process and resolve, regular, priority, executive and level ii calls.

yyyyyy x. yyyyyy

page two




         support standard/propriety software for 40,000+ international users.

         designated as lead trainer for merrimack site.

         familiarity with wireless, vpn remote access, lan connectivity, 2-wire modems and outlook express.

         expertise in supporting windows 95, 98, 2000 and xp.

         successfully troubleshoot and resolve customer issues in a metric-driven call center environment.


csi shelter technologies, londonderry, nh                                                                                   2004 c 2005

cad designer

         retained to resolve complex industrial design project issues.

         effectively coordinated with multiple departments, vendors and customers.


worcester polytechnic institute, worcester, ma                                                                              1999 c 2004

laboratory manager/support technician

       effectively provided technical support to mathematics departments, faculty and teaching assistants.

       resolved laboratory equipment, pc and presentation equipment issues through windows, unix and linux platforms.

       oversaw computer laboratory usage of unix and windows 2000 with up to 50 workstations per laboratory.

       supervised and directed staff of five professionals in two locations covering recruitment, scheduling and daily management.



other background

have served as cad design consultant/intern, felton brush inc., londonderry, nh, and first level instructor, manchester karate studio, manchester, nh.  in these assignments, built expertise in autocad, consulting and team facilitation. 





worcester polytechnic institute, worcester, ma

bachelor of science, computer science, 2004


two years of mechanical engineering study

major project: load balancing on a linux beowulf cluster. designed, implemented, and debugged a transparent self-managing load balancing system for linux clusters


personal development

karate third degree black belt

first level black belt instructor


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000











hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an it desktop support specialist capacity in the medical sector and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a b.s., computer science, and over ten years of relevant experience.  to complement this background, i possess demonstrated expertise in problem diagnosis, issue resolution, metric driven call center operations, training and supporting standard/proprietary software for over 40,000 international users.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy








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