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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Enthusiastic professional eager to offer background in Executive-Level Support, Administrative Assistance, Project Management, and Business / Client Relations toward maximizing your success within a key role.

 

Profile of Qualifications

 

         Integral leader who contributes experience within private-sector telecommunications and for- and non-profit agencies.

         Resourceful team player who demonstrates an impeccable work ethic, quick-learning nature, and adaptable personality.

         Excellent communicator who seamlessly interfaces among executive-level professionals, business peers, and clientele.

         Ambitious self-starter who offers background living abroad in Europe for 9+ years and speaks Dutch and limited German.

 

Professional Synopsis

 

Customer Service Representative / Floor Supervisor

SBC, Rohnert Park, CA (2003 C 2005)

 

         Utilized broad scope of industry knowledge and dynamic business acumen to educate customers regarding telephone and DSL bills, including successfully multitasking among 15 computer programs to ensure seamless administrative processes.

         Expertly handled escalating cases requiring management approval for adjustments to bills, along with contributing strong communication skills toward initiating results-driven resolutions to varied customer concerns to uphold superior service.

         Identified and resolved additional company billing system issues, and implemented multi-area process improvements.

         Served as point-of-contact for SBC Long Distance service within an office of 250+ management and support staff.

 

Coordinator / Administrative Assistant

Workforce Development, Inc., Portland, OR (1997 C 2001)

 

         Strategically steered diverse executive-level administrative support operations, including initiating production of for-profit agency materials, assisting with research and development of new youth curriculums, and editing a 750-page curriculum in collaboration with author to guarantee current needs of clients were consistently addressed and resolved as required.

         Contributed sharp analytical abilities toward developing an agency website and providing nationwide technical support.

 

Administrative Assistant / Facilitator Trainer / Coordinator

Pathfinders of Oregon, Inc., Portland, OR (1997 C 2001)

 

         Drove organizational success by coordinating key programs, handling administrative tasks at two institutions (e.g. scheduling, filing, data entry), overseeing staff reimbursements and health benefits, and managing bookkeeping activities.

         Directed comprehensive training / development processes for professional facilitators in all organizational aspects, along with creating the company s procedural manual addressing employee / client relations currently still in use for all staff.

 

~ Supplemental Professional Experience ~

 

Case Manager / Resource Coordinator / Outreach Specialist

Center Point, Inc., San Rafael, CA (2001 C 2002)

Pathfinder Academy, Portland, OR (1999 C 2000)

 

         Provided varied case management support efforts, including documenting client data and interfacing among community services, as well as optimizing efficiency by spearheading the proactive re-organization of a high-volume filing system.

         Piloted projects to lead the Academy s creation through Portland Public Schools, including developing a forward-thinking child care program and meeting with government officials (e.g. Senators) to bring community issues to the State s attention.

 

Education, Professional Training & Technical Summary

 

Bachelor of Arts in Sociology                                                                        University of California at Davis

 

Team Building • Communication • Stress / Anger Management • Individual / Group Motivation

Microsoft Office / FrontPage / Picture It! • Adobe PageMaker / Photoshop • Corel WordPerfect • Quicken

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

 

I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your key objectives.  I can offer 8+ years of solid experience in Executive-Level Support, Administrative Assistance, Project Management, and Business / Client Relations, and am well-versed in all facets of Training / Development, Program Coordination, Workflow Prioritization, and Regulatory Compliance.

 

To complement my background, please note that I hold a Bachelor of Arts in Sociology from the University of California at Davis and have demonstrated proficiencies with Microsoft Office / FrontPage / Picture It!, Adobe PageMaker / Photoshop, Corel WordPerfect, and Quicken.

 

Throughout my career, I have excelled in various Administrative Assistant, Customer Service Representative, and Coordinator roles for such high-profile employers as SBC, Workforce Development, Inc., and Pathfinders of Oregon, Inc., whereas I utilized my broad scope of industry knowledge and dynamic business acumen to strategically steer administrative support operations, including multitasking among 15 different computer programs, handling production of agency materials, overseeing staff reimbursements and health benefits, managing bookkeeping, developing an innovative agency website, and providing nationwide technical support.  As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

You will find me to be a performance-focused professional who can contribute superior attention-to-detail and sharp analytical abilities.  In addition, I can plan, prioritize, and complete high-level tasks within deadline-driven environments while streamlining administrative processes to increase productivity, efficiency, and quality.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your team.

 

I look forward to hearing from you, and thank you in advance for your consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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