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yyyyyy x. yyyyyy                                  

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective

hospitality industry specialist with a recent degree in hotel management eager to build a successful managerial career with a progressive organization


ø  over a year of practical managerial experience in a busy hotel environment, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing guest satisfaction and retention

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train personnel at all levels

ø  accurately perform auditing functions, including balancing reports, reviewing and correcting coding, confirming compliance with cancellation policies, and reconciling accounts

ø  dynamic communication, presentation, and relationship management skills; sharp technical proficiencies including ms word, excel, access, and onq system 

~ key achievements ~

  • in recognition of outstanding performance, quickly promoted from front desk position to night auditor to mod at embassy suites; gained valuable hands-on experience in all areas of sales and bookings, customer service, computer systems, collections, and auditing
  • selected to train front office manager and provide ongoing assistance regarding computer systems at embassy suites
  • developed loyal customer base as a server at o charley s, maintained exceptional levels of guest satisfaction, and assigned to train new servers in job duties and customer service
  • granted increasing levels of responsibility in multiple roles and entrusted with special projects at cracker barrel
  • served as phi theta kappa officer of leadership and won multiple awards, including hallmark service award c 4 star level and 2nd runner-up for most distinguished chapter
  • member, american hotel & lodging association (ah&la)


jefferson state community college, birmingham, al                                                                                          august 2010

a.a.s. in hotel management, summa cum laude

certificate with distinction in hotel management

  • named to president s list
  • member / former officer, phi theta kappa


~ professional development ~

principles and qualities of genuine leadership (11/10) ~ hhonors manager training (11/10) ~ 8 secrets to getting 9s and 10s webinar (11/10) ~ onqpm v5.15 night audit curriculum, gsa curriculum, and pbx operator curriculum (11/09) ~ introduction to hilton hhonors (11/09) ~ embassy suites - myway (11/09) ~ crm day in the life (11/09)

professional experience

embassy suites, birmingham, al                                                                                                                  11/09 c present

manager on duty (1/10 c present)

night auditor /  front desk clerk (11/09 c 1/10)


o charley s, birmingham, al                                                                                                                               5/08 c 11/09



cracker barrel, trussville, al                                                                                                                                9/05 c 5/08

hostess / server / grill cook / prep cook


proset systems inc., lawrenceville, ga                                                                                                              10/02 c 3/04

administrative assistant


~ community activity ~

book recycling program, better world books ~ recycling volunteer ~ volunteer,  lovelady center ~ food drive volunteer, local soup kitchens  ~ fundraising, ronald mcdonald house ~ volunteer c reading to 2nd graders, better basics ~campus improvement volunteer, jefferson state community college ~ volunteer, renew our rivers volunteer, sunbridge nursing home

yyyyyy x. yyyyyy                                  

0000 xxxxxx xxxx , xxxx , xxxxx 00000







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, i recently completed my a.a.s. in hotel management with a 3.96 gpa, as well as a certificate with distinction in hotel management.  my professional qualifications include strong practical experience in the hospitality and f&b arenas, where i ve consistently achieved excellent levels of guest satisfaction through top-tier customer service.  at embassy suites, i was initially hired as a front desk clerk and was quickly promoted to night auditor then manager on duty.  i excel at performing multiple concurrent functions in fast-paced, deadline-driven environments, and am adept at anticipating business needs.  my unique blend of excellent communication and operational management skills has consistently proven instrumental in ability to successfully oversee reservations, guest services, and auditing. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert hotel name, and look forward to interviewing with you in the near future.





yyyyyy x. yyyyyy


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