yyyyyy x. yyyyyy
(xxx-xxx-xxxx • email@example.com
solutions-focused hr manager with sphr and gphr credentials specializing in public- and private-sector employee relations, policy / procedure development, strategic analysis / planning, process improvement, benefits administration, and regulatory compliance eager to contribute 13 years of experience toward optimizing an employer s success.
profile of qualifications
top performer who makes decisions to reflect positively on business efficiency, corporate well-being, and staff satisfaction, along with providing quality team recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.
integral leader who excels at hr policy / procedure development, training programming, and labor / employment law.
excellent communicator who plans, prioritizes, and manages tasks to optimize workflow and enhance staff productivity.
ambitious self-starter who fosters a cooperative working environment with business partners, management, public- and private-sector agencies, and personnel to facilitate valuable team building and improve communication measures.
key areas of expertise
employee relations benefits administration regulatory compliance proposal drafting
employee recruitment rewards / recognitions team / morale building executive consulting
training / development procedure development labor / employment law legal / vendor relations
recognized for job performance excellence with peak achievement award for successfully project-managing the acquisition of 2,000 southeast u.s. employees, including partnering with t-mobile and suncom leaders to retain / integrate employees.
spearheaded creative hr reward and recognition programs to inspire engagement and properly recognize staff contributions.
led and implemented t-mobile s proprietary leave management system utilizing sap, along with maintaining relationships with medical review organization and disability insurance provider and partnering with legal teams to respond to complaints.
successfully researched, developed, and initiated policies on hr-related topics and projects for the state of oregon.
demonstrated expertise by consulting and advising governor s office and executive directors of 30-40 boards and commissions on federal, state, and local laws, policies, and rules.
divisional human resources manager (2009 c present)
apply dynamic leadership talents toward providing multistate advice, counsel, and coaching to senior management and staff across 2 divisions (1,800 employees) regarding performance management, investigations, improvement processes, succession management, policies and procedures, labor and employment laws, osha, compensation, benefits, and regulatory compliance.
interface with business partners and leaders to develop targeted partnerships and provide key solutions which effectively meet critical goals, along with creating hr strategies that support the culture, company direction, and overall organizational needs.
initiate cross-functional hr programs to meet and / or exceed company and employee growth requirements, including proactively utilizing tools and processes designed to improve performance, productivity, satisfaction, and business results.
hr operations manager (2007 c 2008)
strategically steered the acquisition of 2,000 southeast u.s.-based employees, including partnering with corporate and suncom leaders to retain and integrate staff while facilitating regular meetings to track diverse logistics across a 500-person hr team.
coordinated and distributed monthly / quarterly departmental scorecards and metrics to gauge performance, along with driving communications with hr partners, stakeholders, and process partners to maintain up-to-date knowledge of initiatives.
optimized organizational efficiency by managing and maintaining talent management project timelines for a 150-member team.
leave of absence program manager / ada coordinator (2005 c 2007)
developed and directed a global, companywide leave of absence program covering 34,000 employees, including partnering with directors, managers, and legal teams to guarantee consistency of federal and state laws and benefit programs for disability.
led processes and systems decision-making for a centralized leave of absence team of 5, as well as 20 call centers.
expertly delivered advice, counsel, and ongoing training for all hr directors, managers, and generalists.
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • firstname.lastname@example.org
resume page two
professional synopsis (continued)
hr generalist (2003 c 2005)
improved productivity by supporting and training team managers and supervisors relating to personnel performance management, investigations, terminations, team building, and development, along with facilitating solutions to hr challenges.
effectively managed leaves of absence, workers compensation, and accommodations issues within a 1,000-person call center.
assistant hr administrator department of fish & wildlife (2002 c 2003)
utilized broad scope of industry and professional knowledge to provide a full range of hr services to managers and employees of assigned divisions and regions, including counseling division administrator and additional personnel in the development of agency goals, formulation of policies, succession planning, budget issues, and strategic program directing and staffing.
conducted objective investigations and drafted responses to grievances and department of labor complaints.
hr analyst iii department of administrative services (2001 c 2002)
contributed sharp analytical abilities toward supporting hr management staff of 120 state agencies, governments, and members of the public, including research and evaluating state and federal laws, policies and rules, and issues with potential agency-specific implications, as well as developing recommendations for executive-level managers and legislators as required.
consulted and advised the governor s office and drafted responses for administrator signatures on diverse hr-related issues and projects, along with reviewing agency classification and budget packages for appropriate allocation.
hr generalist department of transportation (1999 c 2001)
supported and counseled 12 division administrators and managers in all areas of hr, including providing consultations on laws, rules, policies, grievances, and terms regarding 2 collective bargaining agreements.
drafted comprehensive bargaining proposals and provided support to labor relations manager.
developed and amended agency policies and procedures for 1,200 employees and conducted related training.
regional hr generalist department of environmental quality (1997 c 1999)
maximized departmental success by directing hr support for eastern, western, and northwest regions, and an air quality inspection program, along with consulting on laws, rules, policies, grievances, and terms on collective bargaining agreements.
education & certifications
master of business administration (3.8 gpa) george fox university
bachelor of science in business administration (3.4 gpa) california state university
senior professional in human resources (sphr) human resources certification institute (hrci)
global professional in human resources (gphr) human resources certification institute (hrci)
comprehensive certificate in human resources portland state university
society of human resource management (shrm)
2008-2010 nhrma foundation director
2006-2008 conference director (washington state council)
2005-2006 co-international director (washington state council)
2005 nhrma regional conference chair
2005 communications director (oregon state council)
2004 chapter president (salem chapter)
2003 chapter president-elect (salem chapter)
2002 chapter membership director & programs director (salem chapter)
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • email@example.com
hiring agent name
i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.
i am excited to build a rewarding career with your company, and am confident that my broad range of skills can achieve your key objectives. i can offer 13 years of combined experience in public- and private-sector human resources, employee relations, recruitment processes, labor / employment law, and staff training, and am well-versed in all facets of policy / procedure development, process improvement, regulatory compliance, and operations support.
to complement my background, please note that i hold an m.b.a. (3.8 gpa) from george fox university and a b.s. in business administration (3.4 gpa) from california state university. i also achieved my sphr and gphr credentials from the human resources certification institute (hrci), and attained a comprehensive certificate in human resources from portland state university.
currently, as a divisional human resources manager for t-mobile usa, i apply my dynamic leadership talents toward providing multistate advice, counsel, and coaching to senior management and staff across 2 divisions (1,800 employees) regarding performance management, investigations, improvement processes, succession management, policies and procedures, labor and employment laws, osha, compensation, benefits, and regulatory compliance. within this role, i also interface with business partners and leaders to develop targeted partnerships and provide key solutions which effectively meet critical goals, along with creating hr strategies that support the culture, company direction, and overall organizational needs. as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and business accomplishments.
you will find me to be a solutions-focused professional who can contribute superior attention-to-detail and sharp analytical abilities. in addition, i can plan, delegate, and manage multiple tasks within deadline-driven environments while streamlining general hr and recruitment processes to increase productivity, efficiency, and quality. for the sum of these reasons, i believe i will prove to be an incredible asset to your team.
i look forward to hearing from you, and thank you in advance for your consideration.
lisa dean, sphr, gphr
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