yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

performance-driven it professional eager to contribute technical proficiencies as well as dynamic project management skills toward supporting operations of a progressive organization.

 

profile

 

• offer over 13 years of solid and progressive experience as a certified it professional, including expertise in windows 2000/2003 server, windows terminal server, active directory, and ms exchange server 2003/2008.
• strong hands-on experience in the administration and support of avaya pbx & voicemail, ibm as/400, domino server, mac osx/ms windows workstation, and jd edwards world erp.
• skilled in network design, administration, support, and troubleshooting; including trace analysis.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• successfully provided review and analysis of voice and data circuit usage and repair; implemented a maintenance contract review resulting in $48,000.00 refund to company. 
• authored documentation for the ibm software support knowledge base.

professional experience

 

technical engineer xogent, lc.                                                                                                                            2008

• sharp business acumen and experience in managing broad scope of technical operations, from workstation performance management and hardware repair to recovery assistance and firewall configuration.
• effectively manage windows server 2003/2008 and exchange server 2003/2007 installation, configuration and administration to a broad range of clients. 
• consistently provide strategic it planning for small to midsize clients on all technical issues. 

 

telephony/ network/ hardware engineer foamlabs, inc.                                                                                2007-2008

   ensured critical system security/integrity by proactively enforcing virus protection strategies as well as supporting internet and resource usage policies.

• spearheaded all daily it operations on behalf of small manufacturing company, including the configuration and administration of an avaya ip office phone system, call center, workstations, servers, and networking devices. 
• facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability.

 

network administrator/telecommunications analyst larson-juhl, inc.                                                       2002-2007

• spearheaded project to cable 2 new facilities, providing both voice and data services to clients.
• facilitated productive vendor communication and coordination to boost bottom-line profitability for project.
• effectively directed the migration of definity g3si system to the avaya 8700 media server platform.
• responsible for administering and supporting microsoft windows nt server 4.0, server 2000/server 2003 systems, lucent definity pbx, intuity audix voicemail system, avaya cms call center package, t-1 & pri voice and data circuits, frame relay and vpn wan circuits.

                                               

consultant keane, inc.                                                                                                                                    1998-2002

• contracted to crawford & company, successfully administered remote as/400 systems with a no-down-time approach, while conducting extensive user training as part of new hardware and software roll-outs.
• serving with ibm, efficiently provided technical services at the ibm as/400 software support center, including network troubleshooting, trace analysis, packet break down, and software defect identification.

                                               

technical analyst rossville/chromatex, division of culp, inc.                                                                   1996-1998

• actively supervised three computer operators in software development, installation, repair, and upgrades.
• successfully planned and constructed new network, addressing clean power, physical/network security, electromagnetic interference, and environmental requirements for servers and printers.

professional education

 

bachelors of science in telecommunications management devry university                                           2003

magna cum laude; gpa 3.8      

 

2072 administering a microsoft sql server 2000 database new horizons computer learning center

administering microsoft windows nt 4.0 server new horizons computer learning center

comp/tia network+ new horizons computer learning center

cisco certified networking associate ccna 2.0 cisco networking academy