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yyyyyy x. yyyyyy                                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx •


results-focused operations manager specializing in driving business efficiency, building solid teams, initiating cost-effective improvements, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 22+ years of leadership experience toward maximizing an employer s success.


profile of qualifications


         integral leader who offers a proven record of progression to positions of higher-level responsibility and authority.

         top performer who makes decisions to reflect positively on operations productivity, corporate well-being, and client satisfaction, along with building strong teams with low turnover rates and high levels of company loyalty.

         ambitious self-starter who plans, prioritizes, and manages tasks within fast-paced, deadline-driven environments.

         excellent communicator who seamlessly interfaces with all levels of business professionals and clientele to meet goals.


key areas of expertise


operations management         regulatory compliance           process improvement                          safety / quality control

team building / training       equipment acquisitions         workflow prioritization                      hr management / support

budget / expense control       administrative operations     policy / procedure development      client / customer relations



professional synopsis


operations supervisor

ups freight, carteret, nj                                                                                                                                                            2001 c 2009


         applied dynamic leadership talents toward directing high-volume daily operations of an outbound nj-based terminal, including coordinating comprehensive activities to optimize use of equipment, facilities, and personnel.

         led targeted decision-making with management teams to formulate administrative and operational policies and procedures, along with spearheading the implementation of next-day operations within the carteret, nj terminal.

         increased efficiency and quality of services by recommending capital expenditures for acquisition of new equipment.

         planned and prioritized workflow for a top-performing 35-member team, including optimizing overall operations productivity by training and managing 20 employees in freight handling to meet and / or exceed critical objectives.

         enforced personnel compliance with administrative policies, procedures, safety rules, and government regulations.


office manager

sun logistics, brooklyn, ny                                                                                                                                                        2000 c 2001


         built and sustained productive administrative operations by drafting, designing, and producing handbooks for all customer service teams across diverse trucking companies, including organizing in-office procedures for on-site staff.

         drove organizational efficiency by training and managing a 6-member administrative staff, as well as training solutions-focused customer service teams in handling a large-scale client base while maintaining superior quality.


freight operations supervisor

conway express, carlstadt, nj                                                                                                                                                   1998 c 2000


         strategically steered daily workflow for a 25-member staff engaged in fast-paced dispatch and outbound operations, including successfully training dockworkers in proper procedures for moving freight on the outbound.

         investigated and resolved various customer complaints involving damaged items, overcharges, and delays.


operations manager

preston trucking, jersey city, nj                                                                                                                                              1988 c 1998


         directed daily operations of a major beak bulk for one of the largest nationwide trucking companies, including training and managing 40 dock workers in freight movement methods to achieve key improvements in productivity.

         examined items to be moved and ascertained weights and proper packaging for accurate freight charges, along with promptly investigating customer complaints to ensure high-quality client services and satisfaction at all times.

         structured and maintained all operational procedures for beak bulk and next day operations.


additional professional roles held prior to 1988



education & professional development


bachelor of science in labor relations                                                                                                                 niagara university


dale carnegie institute effective speaking training / seminar

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