yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a senior technician/help desk support assignment.
ø a+ certified
ø com/tia certified
ø dell certified
ø ibm certified
ø toshiba certified
ø xerox printer certified
ø hp printer certified
ø lexmark certified
ø over 17 years of successful it experience.
ø career built with international leader.
ø award winner for outstanding performance.
ø in-depth hardware and software background.
ø expertise in deskside support.
ø background in wide-ranging facets of installation, configuration, administration and troubleshooting of advanced systems.
ø expertise in network administration, user accounts, servers and system audits.
ø outstanding user service abilities.
ø capable of providing exceptional network/user support.
ø skilled in customer service escalation service environments.
ø strong evaluative, assessment and diagnostic capacity.
ø demonstrated capacity in multiple operating systems and networking reconfiguration.
ø proficient in software, hardware, databases, backups, storage, email and architecture.
ø background in effective project management.
ø contributor in increasing proficiency.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
siemens business services, norwalk, ct 1994 c present
information technology support specialist
recruited to perform wide-ranging it duties.
strong focus on hardware and software configuration, maintenance and administration.
tasked to provide support for fortune 500 clientele.
clients serviced include fidelity investments, metropolitan life insurance and u.s. bank.
recipient of president s club award.
winner of excellence in customer service award.
nominated for above distinction by district manager.
since 2008, focus on deskside support at norwalk, ct, location.
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