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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



solutions-focused information technology administrator eager to contribute technical expertise, infrastructure capacity, strong project management and client/customer service skills in a challenging network management assignment actively supporting an organization in maximizing performance.


career profile

ø  over 26 years of relevant it experience.

ø  multiple certifications (see below).

ø  career built in wide-ranging facets of installation, system migration, configuration, administration and troubleshooting of advanced systems.

ø  background in effective project management and network performance improvement.

ø  outstanding abilities on cisco servers, routers and switches.

ø  expertise in lan/wan management and security planning,

ø  capabilities in providing exceptional network/user support.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems.

ø  proficient in software/hardware corrective actions, databases, backups, storage, email and architecture.

ø  well-organized multi-tasker with strong detail orientation.

ø  proven testing and troubleshooting capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in operating systems and telecommunications issues.

ø  effectively interact with diverse groups and professionals at all levels.

ø  serve as trainer of client company personnel.

ø  well-organized multi-tasker with strong detail orientation.

ø  strong team leadership.


technology skills

lan/wan technologies, ethernet, token ring, isdn, t1/t3, frame relay, pri, atm, ppp, hdlc, netbios, fddi, gig-e, telnet, ftp, pap, chap, tcp/ip, ipx, snmp, rip, igrp, eigrp, ospf telephony products, tip/ring, utp, cat1-5, pots, isdn 2/4 wire, t1 pri, switch 56 circuits, eia: standards 568a, 568b, fiber sc/st tips, single mode, stranded, dsu, csu, tsu, adtran, kentrox, black box, adc, ms exchange 2003, symantec ghost suite, ms sql server enterprise, windows 3.1/98/nt 4.0/2000/2003/xp, windows 2000/2003 ad server


professional experience

north carolina administrative office of the courts, raleigh, nc                                           aug 2008 c present

network engineer

         oversee complex network infrastructure of cisco routers, switches and servers, including installation and maintenance.

         assist network operation center with any troubleshooting issues/needs.

         monitor judicial system network and correct any problems.

         work closely with local telecommunications companies to determine future network expansion needs.

lodgenet interactive, atlanta, ga                                                                                      nov 2007 c jul 2008

regional ip installation manager

         provided supervision of installations to assure that production goals, quality standards and projects costs were met.

         coordinated with vod installations managers, area service managers, field service representatives, sub-contractors and the hotel/customer.

         effectively initiated, scheduled and monitored installations/de-installations.

         provided leadership for field project managers, lead/installation technicians and sub-contractors.

         facilitated workload, crew scheduling, recruitment and discipline.

         tracked and controlled daily installation activities.

         resolved all field installation issues.

         conducted installations/upgrades at client properties.

         spearheaded installation of proprietary systems in multiple work and guest areas.

         provided outstanding customer service and client personnel training.

         directed prioritization and training for ip installation technicians and subcontractors.

         administered initiatives for cisco switches, wireless access points, and wireless lan controllers.

         initiated wireless network design, equipment orders and pre-configurations.

yyyyyy x. yyyyyy

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at&t telecommunications, durham, nc                                                                           mar 2007 c nov 2007

senior it engineer                                                                                                          jul 2006 c sep 2006

         managed successful service operations involving troubleshooting on circuit providers and service vendor alliance for dispatch and service restoration.

         increased customer satisfaction due to outstanding problem resolution and close communication during time of complex outages.

         oversaw team missions on referrals and troubleshooting collaborations, directing performance and security of approximately 5,000 devices covering 400 locations.

         identified problems and resolved issues concerning the supporting service line.

         implemented out-of-band connectivity when network was unavailable.

         worked closely with smes to achieve problem solutions.


verizon business, cary, nc                                                                                             sep 2006 c jan 2007

implementation engineer

         contracted to verizon to provide technical support on the united states postal service network integration project

         installed new and upgraded existing equipment, working closely with verizon and other service providers and vendors.

         led service delivery teams in accurate deployment of organizational cisco router and switches.

         orchestrated technical leadership, mentoring and training to junior project engineers.

         usps confidential security clearance.


zencos consulting llc, durham, nc                                                                                apr 2005 c jan 2006

senior it engineer

         charged with oversight of corporate network of 25 servers, routers, firewalls and pcs.

         significantly improved company performance with installation of dual ms passive active cluster solution to replace single-server email.

         launched additions, deletions and modifications to active directory and email servers.

         installed symantec ghost suite, unifying software at workstations and laptops.

         played key role in domain migration from windows 2000 to 2003

         oversaw purchasing proposal for microsoft exchange server, including cost analysis and roi.

         set-up laboratory to allow incorporation of ms software updates into production without interference.

         oversaw analysis and network performance diagnosis and conducted software/hardware corrections.

         utilized yosemite backup software and exabyte inc packet tape drive to coordinate daily, weekly, incremental and monthly backups.

         facilitated installation and maintenance of ms windows environment including 2000/2003 servers, xp professional and xp pro tablet.

         managed ms sql database and company knowledge base server and installed additional databases to server.


interact public safety systems, location                                                                           jun 2003 c dec 2004

systems engineer

         performed installation, maintenance, evaluation and upgrading of e911 software,

         managed equipment for computer aided dispatch (cad), geographical information system (gis), management information system (mis), records management system (rms), computer telephony integration (cti) and alarm management computer.

         assured proper interconnectivity of gis mapping software.

         configured active directory dns, dhcp, microsoft sql server enterprise and personal edition, including msde upgrades and mdac on workstations.

         worked closely with sales department to design and implement hardware, computer system and network.

         utilized wins, ad and sql servers for ten-state maintenance operation on 911 system.

         designed network diagrams, including an active directory infrastructure and integrating existing network.

         installed configured and maintained microsoft sql server.

         advanced to primary system engineer to manage upgrades on all sites with zetron controllers.


network telecommunication, raleigh, nc                                                                         aug 2002 c may 2003

telecommunication consultant

         facilitated technical consulting, installation and lan/wan services for north carolina region.

         implemented router support and installation for blue star solutions at north carolina information technology services.

         re-configured windows 2000 ad server and installed at&t wireless e911 upgrade.

         managed cisco router upgrades for north carolina department of transportation.



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sprint telecommunication, wake forest, nc                                                                    mar 1996 c july 2002

senior technical engineer ii (1998-2002)

         spearheaded launch of concord nethealth/e-health suite.

         utilized unix-based sun solaris for software installation.

         led starwood properties high speed internet solution (hsis), which included resolution of security problems, designing and implementing front-end system to monitor performance and generate reports, and managing hardware.

         managed installation, maintenance, troubleshooting and support on ms windows nt 4.0 and windows nt 2000 server, additionally utilizing cisco, nortel, positron, adtran and picturetel. 

         served as primary senior engineer for managed network services (mns), overseeing custom tailoring and implementation.

         coordinated tier ii isp maintenance for over 600 customers.

         facilitated programming and maintenance on nortel networks passport 4000 and 6000 series and video teleconference products.

         performed duties as system engineer, design engineer and implementation engineer.

         maintained and programmed over 46 cisco routers, switches and firewalls.

         orchestrated vendor training on installation, report reading and using/reading components.

         developed positron lifeline controller monitoring system, including installation/technical support for positron lifeline 100 and power 911.

         assisted genesys senior engineer with technical support and installed/configured various modems for out-of-band connectivity.


business service technician (1996-1998)

         utilized novell 3.x and 4.x, windows nt 3.51, bay networks products, and network protocols, such as tcp/ip, ipx, ethernet token ring, and sna.

         orchestrated installation and maintenance of analog and digital circuits.

         utilized cisco systems equipment integration of intranet and internet network into existing as400 network for two major school districts.

         demonstrated knowledge of ds1, ds3, isdn, atm, dsu, csu and tsus.

         employed windows and dos, specifically windows 3.11, windows nt 3.5, windows nt 4.0, windows 95m and microsoft office professional.




earlier background

prior to 1996, served with the united states army as satellite communications manager, telecommunications manager and mobile communication engineer supervisor.  in these assignments, developed outstanding networking, troubleshooting, intra/internet management, hardware/software installation and lan/wan skill sets.




wake technical community college, raleigh, nc

computer networking studies, 2001-2002


university of maryland european, hanau, germany

computer science studies, 1989-1990

gpa: 3.1





v-tel teleconference and v-tel certificates, esa installation and service, appsview multimedia, certified genesys engineer for telephone cti integration, concord certificates, network health operations, network management installation and reporting software, micromuse certificates- netcool/omnibus user (unix), netcool/omnibus system, nortel networks passport operations, senior level installation, configuration and support, hp open view network, installation and support training, cisco 2500, 2600, 3600, 7200, 7500 series, cisco switch catalysts 1900, 2900, 4000, 5000 series


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