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Michael Gray
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship: United States of America
Clearance: U.S. Dept. of Defense Secret/U.S. Dept. of State Secret
Veteran s Preference#
Vacancy Announcement:
Job Title:
CORE COMPETENCIES
IT Support Operations, Computer Operations, Desktop Configuration, User Support, System Operations, System Troubleshooting, Ticket Management, Ghosting, Application Troubleshooting, Technical Installation, Technical Configuration, IT Repairs, Network Connectivity Management, Network Configuration, Technical Issue Diagnosis, Map Network Drives, Install Printers/Scanners, Tech Refresh, Shift Logs, Track Inventory, Shift Supervision, Personnel Management, Customer Service, Shift Reports.
PROFESSIONAL EXPERIENCE
5/2007 CPresent
PC Technician
Centurum
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Serving under contract to the USAF, consistently provide VIP IT support to a broad range of Air Force personnel at the Pentagon, Bolling AFB and the National Capital Region. Strategically configure new Desktop Computers, Laptops, Printers, Scanners, and Blackberries for network connectivity via Ethernet or USB. Successfully performed ghosting functions, while also installing hardware and software. Utilized extensive knowledge of Windows XP, MS Office Suite, MS Outlook in handling a broad range of technical troubleshooting and repair operations. Responsible for completing install/trouble tickets. Capably troubleshoot and replace CPU, memory, motherboard, video card, and NIC components. Strategically identified and solved complex technical problems for customers, including mapping drives and approving websites. Tasked with fixing a broad range of Sharpdesk problems, applications such as ABSS qne EMT.
Successfully map network drives, install printers, scanners and hardware drivers. Successfully serve as Lead Tech of Tech Refresh printer team, responsible for performing tech refresh, from swapping out old hardware and network configuration to installing programs, backing up/restoring data and PST files for MS Outlook. Skillfully draft detailed shift logs for management describing problems and recommending solutions.
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Michael Gray Page 2 of 4
3/2007-5/2007
PC Technician
TMSI
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Actively contributed to Surge Team for the USAF, based out of the Pentagon. Strategically tracked inventory and performed ghosting operations to upgrade existing PC s on USAF network.
6/2004-3/2007
Pouch Driver
Didlake
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Served as Peace Corps Contracted Driver, safely transporting VIP s to various functions. Responsible for picking up mail and creating spreadsheets for Peace Corps mailroom operations. Ensuring confidentiality of all classified/secret cables from U.S. Dept. of State.
5/2004-7/2004
Cable Technician
AM Tech
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Successfully oversaw thedisconnect/reconnect of Cable TV services, running cable in houses and installing digital cable/internet service.
2/2004
PC Technician
Apex Systems, Inc.
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Actively served as PC Technician, successfully assisting in the rollout new PC s for clients, from transferring data and drive mapping to setting up network printers, backing up and transferring Outlook files.
2/2003-4/2004
Courier
Washington Courier Service
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Safely delivered packages across the Washington Metro Area, ensuring timely and efficient delivery. Consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
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Michael Gray Page 3 of 4
1/2003-2/2003
Document Technician
Sparks Personnel Services, Inc.
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Effectively operated HP Laser Printers, producing high-quality output for numerous legal clients. Supervised all printing operations, troubleshooting problems and reprinting documents as requested. Supervised the quality control of output.
2/2002-7/2002
Hardware Technician
Apex Systems, Inc.
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Skillfully made service calls to clients across northern Virginia, Maryland and Washington D.C. Successfully diagnoses and repaired PC s, HP and Nexus printers. Followed up by ordering parts and maintaining paperwork for billing.
5/2001-12/2001
Software Specialist
Expert Consulting, Inc.
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Under contract with the U.S. Dept. of Justice, Office of the Independent Counsel, strategically establishing a peer-to-peer Network, using Client for MS Networks with Ethernet CAT 5 cable. Successfully restored data tapes to PC s running Windows 98 for National Archive project. Strategically installed and operated programs to convert data files/E-mail to ASCII, providing feedback regarding results. Proficiently ran all maintenance programs on PC s to ensure peak operating efficiency. Supervised the burn of ASCII files onto CD s for historical records.
4/1992-12/2000
Computer Operator
Getronics & Information Management Consultants
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Served as Shift Supervisor for 8-year contract with the U.S. Department of Commerce. Actively monitored Banyan and NT 4.0 servers, while also running backups, restores and special requests. Oversaw the installation and configuration of NIC cards for PC's. Responsible for swapping out, installing and configuring hardware for PC's/Laptops, including disk drives, zip drives, tapedrives's, CD-ROM's, memory, soundcards, and monitors. Successfully installed drivers for hardware and network printers. Tasked with copying diskettes, burning CD's and making patch/crossover cables. Proficiently established a backup tape rotation schedule for all Banyan & NT servers. Consistently wrote daily shift reports, ensuring accuracy and detail. Proficiently maintained an inventory of shipping supplies/computers to domestic and international posts.
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Michael Gray Page 4 of 4
8/1989-9/1991
Senior Computer Operator
Eastern Computers, c/o Executive Resource Associates
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Successfully fulfilled a 2-year contract with the U.S. Information Agency, responsible for operating 5 Wang VS systems, PC's doing backups, restores, downloaded, uploaded & verified files on output media on Wang VS s and 286/386 PC s. Strategically transmitted files to several U.S. Embassies and Consulates using a wireless file system. Efficiently monitored various remote lines to posts, ensuring successful file transmission at all times. Tasked with writing and modifying numerous programming applications using Wang Procedure Language. Responsible for supervising 2 operators and providing technical expertise to two other operators. Proficiently monitored USIA WANGNET LAN/WAN, troubleshooting any issues. Actively assisted domestic and international users in the resolution of data communication problems, including Synchronous, Asynchronous, PEP and TTY protocols. Successfully configured new equipment in system configuration/network. Consistently placed service calls for hardware problems, while also writing daily shift reports.
TRAINING and PROFESSIONAL DEVELOPMENT
Degree in Computer Operations; Computer Learning Center, 1981
A+ Course; VA. Community College, 2000
CERTIFICATIONS/CREDENTIALS
A+ Certified
Network + Certified
TECHNICAL SKILLS
A + Network + Certification, Microsoft Windows, XP, Vista
Applications: MS Word, MS Excel, MS Powerpoint, MS Outlook, Adobe Acrobat Reader, Remedy
Operating Systems: Windows 95, 98, XP, and Vista.
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Michael Gray
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship: United States of America
Clearance: U.S. Dept. of Defense Secret/U.S. Dept. of State Secret
Veteran s Preference#
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a [Insert Job Title] capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include experience in Computer Support Operations, Installation Configuration, User Support and System Troubleshooting. An examination of my credentials will confirm that I am a skilled professional who thrives in a challenging work environment. I am driven, independently motivated, and results-oriented. I enjoy a challenge and work hard to achieve success. It is my practice to operate within a strict conduct of professionalism and integrity with my clientele. To complement this background, I offer dynamic communication, analysis, troubleshooting, and relationship management skills.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Michael Gray
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