yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx     xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

motivating leader exploring opportunities to contribute customer service, business development, team building and managerial skills toward actively supporting the employer in maximizing revenue performance.

career profile

ø  over eight years of diversified career business background in the customer/food service sector.

ø  comprehensive understanding of business and operations management.

ø  adept in relationship development and facilitating repeat business.

ø  skilled in workgroup management, client conflict resolution, training and cost control.

ø  proven accomplishments in building market share and recognition.

ø  award-winner for outstanding performance.

ø  track record of achieving challenging revenue objectives.

ø  notable presenter, facilitator and communicator.

ø  outstanding capacity in customer service.

ø  well-organized multi-tasker with strong detail orientation.

ø  exceptional team leader.

ø  proficient in advanced business software applications, including ms office suite.

ø  capacity in strategic planning, systems management and order fulfillment.

ø  college level communications studies.

professional experience

the cheesecake factory, sugar land/dallas, tx                                                                        2005 - present

front of house manager (2007-present)

         promoted from initial assignment as lead bartender (2005-2007) to direct training of front-of-house staff.

         successfully developed positive environment for exceptional customer service.

         manage/control all front-of-house operations.

         noted for outstanding achievement and commitment to excellence with unit being chosen restaurant of year in 2008.

         effectively recruit, orient and train restaurant personnel.

         schedule, coach and counsel personnel.

         conduct annual performance reviews to ensure achievement of policies and procedures.

         key performer in attainment of unit objectives concerning actions plans; productivity, quality, and customer-service standards.

         achieve all regulatory compliance standards covering sanitation and legal issues.

         serve safe certified.

         orchestrate bar/bakery inventories while controlling costs and minimizing product waste.

 

namco cybertainment, houston, tx                                                                                                 2001-2005

route manager

         recruited to aid regional partnership manager in managing 90+ revenue generating video games.

         established partnership with multiple restaurants/movie theatres.

         troubleshot, serviced and repaired games to factory standards.

         expanded revenues 20% from prior fiscal year.

         managed all revenues and game rotations.

earlier background

during 1995-2001, served as service expo representative, chuys of river oaks, houston, tx.  in this assignment, built outstanding food service, staff supervision, inventory and training abilities.

education

north harris montgomery community college, houston, tx.

visual communications studies, 3.93 gpa.

 

 

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx     xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a customer/food service operations management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 14 years of successful operations, business development, marketing and customer relations background in the restaurant, resort and gaming sectors. to complement this, i possess demonstrated expertise in staff supervision, front-of-house operations, achieving organizational p&l objectives, qc and regulatory compliance, as well as strong problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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