yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
change management/hr administrator
~ career profile ~
offer over 9 years progressive experience in program management, including extensive experience in change management, accreditation administration, facility program design, and clinical staff training operations. ~ hr consultation work focused in the areas of recruitment, retention, training and evaluation of staff based on soft skills and customer/patient focus, learning and development jobs, with emphasis on interpersonal skills and staff development. ~ consistently achieve optimal utilization of patient services systems through process improvement planning, program coordination, and cultivation of strong pain care program implementation. ~ possess an established track record of accomplishments in mental health and drug and alcohol abuse/addiction program management. ~ dual citizenship in u.k. and u.s. ~ fluent in spanish. ~ member nasw and naadac.
~ key achievements ~
ö achieved reduction patient complaints by 200% in one year by devising and implementing an innovative pain management program.
ö successfully developed the largest integrated behavioral health program of its type in the state of california.
ö provide specialized expertise as an external trainer and consultant in the area of integrated behavioral health (ibh) since 2007.
ö created and launched successful ibh services by mentoring and consulting with 7 federally qualified health centers in california.
ö significantly improved staff turnover rates for volunteers of america by effecting changes in recruitment, selection, scheduling, and evaluation of staff.
~ professional experience ~
golden valley health centers, merced, ca
clinical director of behavioral health services
drive effective change management, spearheading transition from a single service structure to an integrated services system that better caters to patient needs.
lead training program for more than 70 physicians to enhance their communication, interpersonal relations, and risk management skills while also instructing on clinical subjects for continued education purposes.
manage daily activities and goals of 11 therapists and psychiatrists to ensure optimal health care for patients.
california primary care association,
chairperson, mental health task force
oversee service agreements and successful action strategies between statewide community clinic leaders on legislative priorities, training needs, culture shifts, and community collaboration to enhance mental health services in the state of california.
volunteers of america, anchorage, ak
clinical director of treatment services
created and guided the program transition from sole drug and alcohol treatment to the most successful dual diagnosis treatment program in the state of alaska.
directed entire accreditation process with carf and the state of alaska division of alcohol and drug abuse by conceptualizing original curriculums and program designs for the facility.
successfully increased quality of services while simultaneously increasing revenue through proactive billing changes.
~ education ~
master of social welfare c university of california, los angeles
bachelor of arts c pennsylvania state university
~ professional affiliations ~
national association of social workers, national association for addiction professionals, faculty member of the institute for healthcare communication.
~ page 1 of 1 ~
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
hiring agent name
i am currently seeking a challenging career opportunity in a change management or hr consultant capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
i am seeking to utilize my 9 years experience in program and hr consultant roles for such large healthcare enterprises such as golden valley health centers and california primary care association within your organization. for these employers, i have directed staff training and created training programs in communication and behavior change, a skill that is effective across multiple industries. throughout my career, i have provided management consultation and program design expertise conceptualizing accreditation processes for state-wide implementation, clinical staff training programs, pain management programs for patients, and change management plans to significantly improve mental health services within facilities.
some key achievements include:
ö achieving reduction in patient complaints by 200% in one year by devising and implementing an innovative pain management program.
ö successfully developing the largest integrated behavioral health program of its type in the state of california.
ö providing specialized expertise as an external trainer and consultant in the area of integrated behavioral health (ibh) since 2007.
ö creating and launching successful ibh services by mentoring and consulting with 7 federally qualified health centers in california.
i strongly believe in going above and beyond expectations and devising individualized programs to cater to patient s specific needs. i am a dedicated worker as well as persuasive trainer and coach with a reputation as a creative, effective change initiator and manager with impeccable interpersonal and relationship building skills which create success. my success in meeting the challenging needs of patients can also be attributed to an exceptionally strong organizational ability and meticulous attention to detail.
to complement this background, i have a master of social welfare degree from the university of california, los angeles.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. my goal is to transition my experience, creativity, and enthusiasm to your organization. i am confident that i could be a valuable asset, and look forward to interviewing with you in the near future.
elizabeth c. morrison
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