Yyyyyy x. yyyyyy

312 Hamilton St., Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

 

Dedicated and sharp IT Professional eager to contribute exceptional consulting, technical support, and networking expertise toward supporting a dynamic organization in optimizing performance and productivity. 

 

 

• Strong experience in hardware/software support, database development, and administration of network infrastructure, servers, and desktops.    

         Excellent troubleshooting, analytical, communication, relationship-building and problem solving skills.

         Adept at installing, configuring, fine-tuning, updating and maintaining hardware and peripherals, documenting procedures, and recommending improvements to control costs and expedite business operations.

         Extremely deadline- and detail-driven, and perform effectively under pressure.

         Offer outstanding consulting expertise, a diligent and team-driven work ethic, and proven critical thinking strengths.

         Excel in providing highly visible customer support via onsite installation, servicing, and repair of complex equipment and systems.

         Able to decisively evaluate system configuration and software to ensure effective use of hardware resources.

         Skilled at performing comprehensive site surveys and implementing additions, changes, modifications, and moves of existing equipment.

 

 

Macintosh and PC platforms; Dreamweaver; Microsoft Office (Access, Word, Excel, Outlook); Adobe Photoshop; Net Object; Oracle; SQL Server, MySQL, QuickBooks

 

 

DHL, 2005 to Present

Field Automation Technician

• Apply dynamic organizational strengths toward installing and configuring logistics and supply chain solutions for new customers, providing training and instruction in software use, and performing onsite upgrades to existing client systems.

 

Continued

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

• Provide onsite technical support and problem resolution when necessary, and relied upon for project support as related to revenue recovery efforts or route updates.
• Actively contribute to driving company revenue growth by working alongside sales team, visiting customer locations and recommending solutions to elevate efficiency.
• Implement ODBC (open database connectivity) through integration with DHL software.

 

 

Self-employed, 2001 to 2005

Web Page Developer

         Autonomously spearheaded planning, design and development of websites from concept to completion, consistently focusing on visual appeal, user-friendliness, and content value.

         Effectively managed projects to meet client specifications, deadlines, and budgetary guidelines while maintaining high quality standards.

 

 

Earlier Experience:

Computer Lab Assistant, Syracuse University, Syracuse, NY, 1999 to  2001

 

Computer Consultant, Self-employed, 1998 to 1999

 

Computer Lab Assistant, Curry College, Milton, MA, 1997 to 1999

 

 

Syracuse University, Syracuse, NY, graduated 2003

Bachelor of Science Degree in Information Management and Technology

 

 

A+ Certification, 2003

 

Microsoft PC Troubleshooting Certification, 2002

 

 

 

 

 

 

Yyyyyy x. yyyyyy

312 Hamilton St., Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in an IT capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you solid experience in technical support, outstanding expertise in end user/customer relations, and a strong ability to complete project initiatives on time and within budget parameters. To complement these qualifications, I offer polished analytical, troubleshooting, interpersonal and time management skills which are essential in a <insert job title/position> role.

 

As a proactive contributor to your organization, you will find me to be an industrious professional committed to supporting you in achieving your objectives through an impressive work ethic and dedication to 100% customer/client satisfaction. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

Yyyyyy x. yyyyyy

312 Hamilton St., Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

Date

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert name of position] position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy